IM Solutions, Inc. is hiring: Audio Visual/Information Technology (AV/IT) Operat

Audio Visual/Information Technology (AV/IT) Operations Manager

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We deliver superior customer service and cost‑effective solutions to meet our clients’ business technology needs.

Key Responsibilities

• Coordinate, manage and prioritize project and company‑related tasks and resources on a daily basis.
• Maintain project scope, schedule and budget to ensure on‑time and within‑budget completion.
• Establish and enforce standards, policies and procedures to enhance operational efficiency and maintain a safe and healthy work environment.
• Manage AV/IT resources, including staffing levels, training and utilization on projects.
• Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement.
• Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction.
• Address customer issues promptly and effectively, striving to enhance the customer experience.

Essential Duties

• Plan, communicate and track all aspects of the IM Solutions Operations department.
• Lead weekly Line of Business (LOB) meetings and weekly Operations department meetings.
• Actively participate in weekly Leadership meetings.
• Work closely with Leadership to set and implement policies, procedures and systems and follow through with implementation.
• Maintain a safe and healthy work environment by establishing, following and enforcing standards, processes and procedures.
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Collaborate with all IM Solutions staff for the greater good of the company.

Required Qualifications

• Strong leadership skills managing teams of 10 or more people.
• Minimum of 10 years of experience in Audio Visual/Information Technology based project management and construction methodology.
• Commitment to people management with dignity and respect.
• Entrepreneurial experience and/or spirit.
• Excellent written and verbal communication skills.
• Adaptability to technology advancements and changing project requirements.
• Proficiency in MIS tools such as ERP, BMS, CRM and MS Office.
• Project Management Professional (PMP) or technical degree preferred.
• Knowledge of best project management practices and problem‑solving abilities.

Success Expectations

• Support, contribute and comply with the company’s Entrepreneurial Operating System (EOS).
• Align with the core values of IM Solutions.
• Work well under pressure and maintain the highest standards of integrity and teamwork.

Core Values Alignment

• Life‑Long Learning – Personal commitment in learning inspires us to grow.
• Relationship Focused – Growing together; team, customers, community.
• Positivity – Positive thinking will give us positive results.
• Solutionist – Passionate and reliable problem solving is in our DNA.

Physical Demands

• Ability to drive a company‑provided fleet vehicle.
• Ability to load and unload equipment weighing a minimum of 35 pounds.

Benefits

• Paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Simple IRA with company match
• Bonuses based on performance

Work Schedule

• Flexible 9 / 80 work schedule with every other Friday off.

Equal Employment Opportunity

IM Solutions is a federal contractor and provides equal employment opportunity. We are required by law to measure our progress toward making at least 7% of our workforce employees with disabilities. We do not discriminate based on disability status. Participation in disability self‑identification is voluntary and confidential.