IM Solutions
IM Solutions is hiring: Audio Visual/Information Technology (AV/I...
IM Solutions - Melbourne, FL, United States, 32941
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Overview
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Overview
IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs. IM Solutions is a small business ($2M) located on the Space Coast of Florida just minutes from beautiful east coast beaches.
IM Solutions is searching for an AV/IT Operations Manager responsible for overseeing and coordinating the AV/IT, Engineering and Service/Maintenance departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentive to business ownership based upon performance and leadership ability. The ideal AV/IT Operations Manager will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.
Reports to: Chief Technology Officer
Key Responsibilities:
1. Operations Management
Essential Duties You'll Need to Fulfill:
This is a partial list. Other duties may be assigned as needed.
Required Qualifications:
To Achieve Top-Level Success, You Will Need To:
IM Solutions Core Values Alignment
Core values are the most important aspects of the IM Solutions culture.
Physical Demands
Benefits
Work Schedule
IM Solutions is searching for an AV/IT Operations Manager responsible for overseeing and coordinating the AV/IT, Engineering and Service/Maintenance departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentive to business ownership based upon performance and leadership ability. The ideal AV/IT Operations Manager will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.
Reports to: Chief Technology Officer
Key Responsibilities:
1. Operations Management
- Coordinate, manage and prioritize project and company related tasks and resources on a daily basis.
- Maintain project scope, schedule, and budget to ensure on-time and within-budget completion
- Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment.
- Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction.
- Address customer issues promptly and effectively, striving to enhance the customer experience.
- Manage AV/IT resources, including staffing levels, training, and utilization on projects.
- Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement.
Essential Duties You'll Need to Fulfill:
This is a partial list. Other duties may be assigned as needed.
- Plan, communicate, and track all aspects of the IM Solutions Operations department
- Lead weekly Line of Business (LOB) meetings
- Lead weekly Operations department meetings
- Actively participate in weekly Leadership meetings
- Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
- Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Serve as a key point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
- Work collaboratively with all IM Solutions staff for the greater good of the company
Required Qualifications:
- Strong Leadership skills managing teams of 10 or more people
- Minimum of 10 years of experience in Audio Visual/Information Technology based project management and construction methodology
- Commitment to people management with dignity and respect
- Entrepreneurial experience and/or spirit
- Excellent written and verbal communication skills
- Adaptability to technology advancements and changing project requirements
- Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
- Project Management Professional (PMP) or technical degree preferred.
- Knowledge of best project management practices and problem-solving abilities
To Achieve Top-Level Success, You Will Need To:
- Support, contribute, and comply with the company's entrepreneurs operating system (EOS)
- Align with the Core Values of IM Solutions
- Work well under pressure and maintain the highest standards of integrity and teamsmanship
IM Solutions Core Values Alignment
Core values are the most important aspects of the IM Solutions culture.
- Life-Long Learning - Personal commitment in learning inspires us to continually grow
- Relationship Focused - Growing Together; team, customers, community
- Positivity - Positive thinking will give us positive results
- Solutionist - Passionate and reliable problem solving is in our DNA
Physical Demands
- Ability to drive a company provided fleet vehicle.
- Ability to load and unload equipment weighing a minimum of 35 pounds.
Benefits
- Paid time off
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Simple IRA with Company Match
- Bonuses based on performance
Work Schedule
- Flexible 9 / 80 work schedule with every other Friday off