What does it take to be an Account Manager? Browse our latest jobs for Account Managers from top media and creative employers. Learn more about the requirements and responsibilities of an Account Manager job.
What does an Account Manager do?
Account Managers act as a liaison between the client and the company. The manager is typically assigned specific accounts and works to ensure that both the client and the company are communicating the most effectively and that needs from both sides are met. Think of this role as the middle man.
What are the responsibilities of an Account Manager?
Account Managers can have a wide range of responsibilities depending on the type of field they work in and should be flexible to meet both the client and company needs. Generally, Account Managers address needs from the company and client as effectively as possible. With that being said, some of their day-to-day and weekly responsibilities include: managing requests from customers, working with internal departments to make sure the client needs are met, as well as analyzing data to continually improve customer satisfaction.
What are the requirements to be an Account Manager?
The requirements for this role include experience within a customer service or sales role. Many companies look for candidates who have had previous experience as an Account Manager or at least in similar roles. While degree requirements may be industry specific, generally these candidates have degrees in business administration, sales, or marketing. It’s preferred that these candidates are proficient in customer relationship management software such as Gainsight and Salesforce. Due to the nature of the work, they also need to have great communication, leadership, and problem-solving skills.