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National Account Manager - Cox Communities

Cox Communications, Phoenix, AZ, United States

The largest private broadband company in America, proudly serving over 6.5 million residences and businesses

Salary: USD 105,000.00 - 157,600.00 per year

Duration: Full Time

National Account Manager - Cox Communities

Cox Communications is seeking a National Account Manager . As the National Account Manager, you will play a pivotal role in the creation and implementation of companywide sales and marketing strategies to drive sales and revenue with Cox's IoT solutions across all potential large MDU Portfolio customers through leadership and system collaboration, evaluation of frontline needs, packaging products, and owning the customer experience throughout the sales process.

The National Account Manager is responsible for developing, implementing, and measuring Multi Dwelling Unit (MDU) resident IoT solutions sales strategies and goals designed to retain/improve customer loyalty and grow market share for all products and increase revenue in large MDU portfolios. Responsible for overall companywide leadership, management, and performance of MDU National Portfolio Accounts to retain and generate revenue through the establishment of long-term relationships with builders, developers, property owners, managers, and on-site personnel.

Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.

What You'll Do

  • Responsible for selling Cox's IoT solutions within our regional relationships and assigned customers; identifying opportunities to maintain and grow revenue to meet business objectives.
  • Responsible for the account revenue base and identifying the appropriate action to protect and grow it.
  • Defines and implements the wholesale account strategy for assigned strategic accounts; collaborates with the broader team to execute plans and tactics. Account strategy includes the establishment of Executive Account briefings, show/event presence, and driving of media/PR visibility.
  • Provides leadership, vision, and initially, dotted line development for the account executives establishing relationships with National Account customers locally for the purpose of satisfying customers and exceeding company revenue objectives.
  • Helps set objectives for Account Executives to ensure achievement of National Account Strategy goals by monitoring performance, providing training, feedback, coaching, counseling, and evaluating performance.
  • Cultivates executive-level relationships within customer's organization, develops and delivers presentations as needed.
  • Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed. Proactively identifies strategies and plans to address competitor activity in a very fluid, competitive market. Remains current on competitor activities, pricing, and product offerings, negotiation offers to highlight CCI's competitive advantages.
  • Partners closely with Field Sales and Business Operations on planning and budgeting for functions. Partners with Pricing and Marketing to finalize profitable target offers and specials for large MDU customers.

  • Serves as primary contact and escalation point for assigned National Accounts ensuring timely resolution of issues, build out, product delivery and relationship strength.
  • Analyzes Return on Investment of various business scenarios; ensures that decisions align with CCI's best interests. Develops business cases to support recommendations.
  • Develops and administers sales plans including identification of objectives and action programs to achieve overall business goals. Conducts tactical planning, standardized reporting, and feedback on effectiveness of existing sales plans.
  • Work with Product Management & Mgr., Large Customer MDU Marketing to improve experience and drive increased resident /property owner loyalty.
  • Work across internal and external teams to develop strategies, identify best practices and recommend improvements to training, systems and processes.
  • Develops strong relationships with C-level officers (internal and external customers).

What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package (base salary + excellent commission plan rewarding strong performance), 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are


  • Bachelor's degree in a related discipline and 6years'experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
  • Safe drivers needed; valid driver's license required.


  • BA/BS degree.
  • Demonstrated ability to read and interpret business to business contracts.
  • Good working knowledge of communications technologies.
  • 2 or more years of experience in a management role.
  • 5 years of business-to-business new business development experience.
  • Experience in the telecommunications industry.
  • Experience with various Industry events like NAHB IBS, BIAOC, BIASD, BIASC, HBACA, SNHBA.
  • Familiar with current Industry trends and competitive pressures.
  • Proven ability to collaborate with all affected internal teams.
  • Demonstrated ability to build strong relationships and deal well with conflict.
  • Exceptional verbal, written and presentation communication skills.
  • Experience in complex large customer negotiations and sales.

Join the Cox family of businesses and make your mark today!

USD 105,000.00 - 157,600.00 per year


Compensation includes a base salary of $105,000.00 - $157,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $54,300.00.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.