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Duration: 4+ months w2
Location: Charlotte, NC | Austin, TX | San Diego, CA
Description
The Experience Design Research Team at LPL Financial is seeking a UX Researcher to join our team. This individual will work with product managers, XD designers, and other researchers on the team to bring innovative solutions to the hands of our advisors.
Responsibilities
- Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
- Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high fidelity usability tests.
- Present findings to cross‑functional teams and negotiate trade‑offs between business goals, technical challenges, and customer experience.
- Coordinate and take direction from the lead researcher to the assigned area of focus.
Qualifications
- Strong collaborators who deliver an excellent client experience.
- Fast‑paced and quick learners; client‑focused, team‑oriented and creative.
- Proven ability to navigate complex, high‑stakes business relationships with discretion and professionalism.
Requirements
- Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods.
- Manage end‑to‑end participant engagement—including scheduling, communication, and logistics—to align with research timelines and learning goals.
- Advanced Excel skills to help with analysis and representation via pivot/charts.
- Bachelor’s degree or equivalent experience.
- 3+ years of experience related to user experience research & analysis, ideally in complex or regulated industries.
- 2+ years of experience working on a project team, meeting timelines while managing competing priorities.
Core Competencies
- Communicates research insights in a clear, compelling, and actionable manner.
- Strong strategic thinking skills as well as tactical execution.
- Excellent collaborative skills working with multi‑disciplinary teams.
- Able to hit the ground running, with the discernment to pause and ask the right questions to ensure strategic alignment.
Preferences
- User experience research methods.
- Experience with tools such as User Testing, Jira, Confluence, and Figma.
- Experience working in agile/pod structure.
- Familiarity in financial services is a bonus.
- Experience cultivating strong cross‑functional partnerships by aligning research objectives with business priorities.
Skills
UX research, User research, Qualitative research, Quantitative research, User experience
Job Type & Location
Contract position based out of Charlotte, NC.
Pay And Benefits
The pay range for this position is $25.00 - $35.00/hr.
Benefits include:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long‑term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 25, 2025.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.