UX Product Owner (Salesforce) Job at Jobs via Dice in Juno Beach

UX Product Owner - Salesforce Service Cloud

The UX Product Owner will drive digital experience initiatives for customers and Customer Service Agents across web, mobile and employee desktop experiences, and must bring proven expertise in project management on Agile delivery teams. In this role, you will be ensuring that user-centered design and platform best practices are integrated throughout the project lifecycle.

Responsibilities

• Own the user experience, champion user needs and ensure alignment with business goals
• Work with business stakeholders and IT partners to understand scope of deliverables, requirements, process, existing application screenshots, timelines and other details
• Facilitate design reviews, working back with attendees to navigate busy calendars against tight deliverable timelines
• Sign off on front-end deliverables and UAT
• Maintain timelines, project documentation and trackers

Requirements

• Bachelor's degree
• Experience managing cross-functional and collaborative projects
• Experience working on Salesforce Service Cloud projects
• Detail-oriented with strong analytical and problem-solving skills
• Strong communications and interpersonal skills
• Ability to manage multiple projects in a dynamic environment
• Agile or UX certifications are a plus
• Experience in Salesforce Service Cloud, is highly desirable

Compensation

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

Benefits

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.

Equal Opportunity Employer

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.