MSH is hiring: UX Product Owner - Salesforce Service Cloud in Juno Beach

UX Product Owner - Salesforce Service Cloud Base pay range: $65.00/hr - $79.00/hr Location: Hybrid (onsite 2-3 days a week in Juno Beach, FL) Position Type: Contract, 12+ months Position Overview: The UX Product Owner will drive digital experience initiatives for customers and Customer Service Agents across web, mobile and employee desktop experiences, and must bring proven expertise in project management on agile delivery teams. Experience in Salesforce Service Cloud is highly desirable. In this role, you will be ensuring that user-centered design and platform best practices are integrated throughout the project lifecycle. Responsibilities: Own the user experience, champion user needs and ensure alignment with business goals. Facilitate design reviews and navigate busy calendars against tight deliverable timelines. Sign off on front-end deliverables and user acceptance testing (UAT). Maintain timelines, project documentation and trackers. Participate in daily stand-ups to manage deliverables, attend backlog grooming sessions, coordinate technical collaboration and solutioning sessions to assess feasibility of design solutions and pivot where necessary. Serve as the subject matter expert for Salesforce Service Cloud capabilities and limitations. Work with IT to ensure UX designs are feasible within the Service Cloud environment. Validate that solutions meet Service Cloud best practices and compliance standards. Required Skills & Experience: Detail-oriented with strong analytical and problem-solving skills. Experience managing cross-functional and collaborative projects. Ability to manage multiple projects in a dynamic environment. Strong communications and interpersonal skills. Experience working on Salesforce Service Cloud projects. Agile or UX certifications are a plus. Seniority level Mid-Senior level Employment type Contract Job function Information Technology and Project Management Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr