Director of Emergency Services Communication Bureau (ESBC) -Public Service Execu

As the ESCB Director, you will oversee all bureau activities and guide the strategic direction of Maine’s statewide 9-1-1 system. You’ll lead a talented team and work closely with state leaders, emergency management agencies, and telecommunications partners to deliver a seamless, secure, and responsive emergency communications network

Key Responsibilities

• Direct the day-to-day operations and long-term planning of the Emergency Services Communication Bureau.
• Provide technical leadership and oversight for Maine’s Next Generation 9-1-1 (NG9-1-1) equipment, procedures, and system performance.
• Participate in real-time operational decisions impacting the state’s 9-1-1 services.
• Oversee complex contracts , ensuring compliance, financial accountability, and effective vendor management.
• Lead, mentor, and develop a skilled team of ESCB professionals.
• Serve as the primary liaison to legislators, the public, and emergency management stakeholders.
• Collaborate as part of the PUC’s senior management team to define and execute the strategic vision for the Bureau.

About You

The ideal candidate is an experienced, forward-thinking leader who thrives at the intersection of technology, public safety, and policy. You bring both technical expertise and the ability to inspire and coordinate others around a shared mission.

Qualifications

• Education: Bachelor’s degree in public administration, criminal justice, communications, engineering, or a related field.
• Experience: Minimum of six (6) years of progressively responsible professional experience in public safety communications, emergency management, or telecommunications planning and supervision.
• Demonstrated success in project planning , contract and personnel management , and stakeholder communication .
• Strong written and verbal communication skills, with the ability to represent the Bureau effectively to diverse audiences.
• Equivalent combinations of education and experience may be considered.

Certification

• Must possess or be able to obtain, within one (1) year of appointment, Emergency Number Professional (ENP) certification issued by the National Emergency Number Association (NENA).