Town of Amherst
Library Technician – Branch Libraries (Part-time)
Town of Amherst – North Amherst and Munson Memorial Library branches. Responsibilities
Provide customer service to patrons in‑person and by telephone, answering questions about library use, available services, borrowing policies, and the computer catalog. Direct patrons to locations of various collections, advise on reading materials, and refer questions requiring further research, decision‑making, or time to the appropriate personnel. Register new borrowers by reviewing application forms, verifying signatures, and entering information into the computer database; renew patron library cards and update contact information. Search for requested and reserved materials in the computer database and on shelves for individuals, teachers, class projects, and other library patrons; maintain records of request status and notify patrons when items are available. Handle charges and discharges of materials using the computer system; check accuracy of all dates and numbers; sort returned materials by classification and by library; store materials on shelves in the correct sequence; prepare for statewide delivery routing. Examine materials for physical damage and take appropriate action; review patron accounts for overdue items and unpaid bills; instruct patrons on payment options for overdue, lost, or damaged materials; collect payments and make change, including for items sold from the Library’s book sale area and merchandise. Assist in preparing book displays, flyers, exhibits, and posters; work on special projects and substitute in other departments as assigned. Assist with Summer Reading Club, craft programs, and other library activities; advise patrons on library protocol and alert staff or authorities to disruptive public behavior. Secure the building and close the library as needed, clearing people according to established procedures. Perform other duties as related or assigned. Qualifications
High School Diploma or equivalent plus 1–3 years of experience working with library software; or an equivalent combination of education and experience. Ability to work with alphabetical and numeric organization. Strong attention to detail. Knowledge of information tools and an understanding of the changing library service environment. Excellent technology skills and proficiency in customer service. Excellent verbal and written communication skills and ability to communicate with cultural competence. Experience working in a customer service capacity with people of differing ages and backgrounds. Ability to work in a fast‑paced environment and handle stressful situations. Team‑player with effective relationships with co‑workers and the general public. Preparedness to encounter challenging interactions and willingness to learn and seek solutions with supervisors and colleagues. Availability to work weekday and Saturday shifts. Seniority Level
Entry level Employment Type
Part‑time
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Town of Amherst – North Amherst and Munson Memorial Library branches. Responsibilities
Provide customer service to patrons in‑person and by telephone, answering questions about library use, available services, borrowing policies, and the computer catalog. Direct patrons to locations of various collections, advise on reading materials, and refer questions requiring further research, decision‑making, or time to the appropriate personnel. Register new borrowers by reviewing application forms, verifying signatures, and entering information into the computer database; renew patron library cards and update contact information. Search for requested and reserved materials in the computer database and on shelves for individuals, teachers, class projects, and other library patrons; maintain records of request status and notify patrons when items are available. Handle charges and discharges of materials using the computer system; check accuracy of all dates and numbers; sort returned materials by classification and by library; store materials on shelves in the correct sequence; prepare for statewide delivery routing. Examine materials for physical damage and take appropriate action; review patron accounts for overdue items and unpaid bills; instruct patrons on payment options for overdue, lost, or damaged materials; collect payments and make change, including for items sold from the Library’s book sale area and merchandise. Assist in preparing book displays, flyers, exhibits, and posters; work on special projects and substitute in other departments as assigned. Assist with Summer Reading Club, craft programs, and other library activities; advise patrons on library protocol and alert staff or authorities to disruptive public behavior. Secure the building and close the library as needed, clearing people according to established procedures. Perform other duties as related or assigned. Qualifications
High School Diploma or equivalent plus 1–3 years of experience working with library software; or an equivalent combination of education and experience. Ability to work with alphabetical and numeric organization. Strong attention to detail. Knowledge of information tools and an understanding of the changing library service environment. Excellent technology skills and proficiency in customer service. Excellent verbal and written communication skills and ability to communicate with cultural competence. Experience working in a customer service capacity with people of differing ages and backgrounds. Ability to work in a fast‑paced environment and handle stressful situations. Team‑player with effective relationships with co‑workers and the general public. Preparedness to encounter challenging interactions and willingness to learn and seek solutions with supervisors and colleagues. Availability to work weekday and Saturday shifts. Seniority Level
Entry level Employment Type
Part‑time
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