Hispanic Alliance for Career Enhancement
Information Technology Audiovisual Manager
Hispanic Alliance for Career Enhancement, Austin, Texas, us, 78716
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Information Technology & Audio Visual Manager is a highly visible role with exposure to guests and senior leadership.
The IT & AV Manager is responsible for maintaining the overall operation of the Information Technology and Audio Visual infrastructure of the entire facility. The IT & AV Manager functions as Business Manager for Technology and Audio Visual to ensure all areas of the hotel are supported with proper systems and solutions in accordance with the brand standards of the hotel and company. Overall responsibilities include technical work, customer service, financial management, administrative, operational and other responsibilities as assigned or required.
The IT & AV Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on‑site training to promote efficient operations and answer questions to avoid or resolve systems‑related problems, establish policies and procedures, purchase operating equipment, budgeting computer related items, and maintain relationships with corporate office and Hyatt technology support team.
Work also involves conferring with programmers, application experts and computer operators in order to exchange information and resolve problems regarding daily operation of various applications systems, report generation, system enhancements, system failures and related issues.
Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of one year with WAN/LAN infrastructure and property management systems.
The IT & AV Manager must be able to work independently, as well as, with others.
Responsibilities
Coordinate with contractors, IT and AV vendors, and hotel operations to maintain building functionality.
Partnering with Sales & Events to support with deployment and support of IT and Audio Visual Equipment, including engaging with guests and meeting planners as the designated on‑site point of contact
Management of scheduled productions, purchasing new equipment, monitoring existing inventory, and the day‑to‑day operations including setting up and breaking down audio‑visual equipment and building relationships with internal and external stakeholders
Working with supervisory personnel, owners, sub‑contractors, and design professionals to discuss and resolve matters such as warranty issues and construction‑related problems
Oversee the working order of all hotel systems including but not limited to TVs, Phones, Internet, Digital Key, In‑Room Entertainment, Fitness Equipment, Key Card Readers, Electronic Locks, CCTV
Support Food and Beverage division systems including Point of Sales Systems hardware and software, Credit Card Readers, Phones
Execute contracts and negotiate revisions, changes and additions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors
Develop and implement quality control programs
Develop all departmental operating standards and procedures
Troubleshoot IT/AV situations in a timely manner as they are requested from hotel departments and hotel guests as it related to IT operating systems.
Maintain communications with Corporate Staff
Hyatt Centric Congress Avenue Austin is in the heart of downtown Austin, featuring 246 guestrooms, 3,000 sq ft. of dedicated meeting space, and two exciting F&B concepts including an 8th floor rooftop bar. The hotel's boho‑chic residential design reflects Austin's rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Qualifications
Prefer candidate with 3+ years of experience in IT or AV, or similar experience
Technical knowledge of how‑to setup, install, troubleshoot, and break down audio visual equipment including cameras, microphones, projectors, and monitors
Open schedule availability and ability to work a flexible schedule based on business needs
Experience in dealing with multiple guests, clients, hotel associates, and management
Proficient in network management
Excellent written and verbal communication skills required
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Prior equipment specifying and purchasing experience preferred
Service‑oriented style with professional presentations skills
Proven leadership skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Office
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The IT & AV Manager is responsible for maintaining the overall operation of the Information Technology and Audio Visual infrastructure of the entire facility. The IT & AV Manager functions as Business Manager for Technology and Audio Visual to ensure all areas of the hotel are supported with proper systems and solutions in accordance with the brand standards of the hotel and company. Overall responsibilities include technical work, customer service, financial management, administrative, operational and other responsibilities as assigned or required.
The IT & AV Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on‑site training to promote efficient operations and answer questions to avoid or resolve systems‑related problems, establish policies and procedures, purchase operating equipment, budgeting computer related items, and maintain relationships with corporate office and Hyatt technology support team.
Work also involves conferring with programmers, application experts and computer operators in order to exchange information and resolve problems regarding daily operation of various applications systems, report generation, system enhancements, system failures and related issues.
Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of one year with WAN/LAN infrastructure and property management systems.
The IT & AV Manager must be able to work independently, as well as, with others.
Responsibilities
Coordinate with contractors, IT and AV vendors, and hotel operations to maintain building functionality.
Partnering with Sales & Events to support with deployment and support of IT and Audio Visual Equipment, including engaging with guests and meeting planners as the designated on‑site point of contact
Management of scheduled productions, purchasing new equipment, monitoring existing inventory, and the day‑to‑day operations including setting up and breaking down audio‑visual equipment and building relationships with internal and external stakeholders
Working with supervisory personnel, owners, sub‑contractors, and design professionals to discuss and resolve matters such as warranty issues and construction‑related problems
Oversee the working order of all hotel systems including but not limited to TVs, Phones, Internet, Digital Key, In‑Room Entertainment, Fitness Equipment, Key Card Readers, Electronic Locks, CCTV
Support Food and Beverage division systems including Point of Sales Systems hardware and software, Credit Card Readers, Phones
Execute contracts and negotiate revisions, changes and additions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors
Develop and implement quality control programs
Develop all departmental operating standards and procedures
Troubleshoot IT/AV situations in a timely manner as they are requested from hotel departments and hotel guests as it related to IT operating systems.
Maintain communications with Corporate Staff
Hyatt Centric Congress Avenue Austin is in the heart of downtown Austin, featuring 246 guestrooms, 3,000 sq ft. of dedicated meeting space, and two exciting F&B concepts including an 8th floor rooftop bar. The hotel's boho‑chic residential design reflects Austin's rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Qualifications
Prefer candidate with 3+ years of experience in IT or AV, or similar experience
Technical knowledge of how‑to setup, install, troubleshoot, and break down audio visual equipment including cameras, microphones, projectors, and monitors
Open schedule availability and ability to work a flexible schedule based on business needs
Experience in dealing with multiple guests, clients, hotel associates, and management
Proficient in network management
Excellent written and verbal communication skills required
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Prior equipment specifying and purchasing experience preferred
Service‑oriented style with professional presentations skills
Proven leadership skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Office
#J-18808-Ljbffr