Zendesk
Senior Product Designer, Custom Objects
Location:
West Coast Remote (Candidate must reside in PST time zone)
At Zendesk, we create software that powers exceptional customer service. Our easy‑to‑use and AI‑powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.
Who we’re looking for:
We’re looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi‑channel business workflows through the Zendesk Platform.
Responsibilities
Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self‑service, knowledge bases, AI‑driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real‑world processes.
Qualifications
5+ years of experience in product design with a strong portfolio showing growth‑focused work.
Deep experience working on product‑led growth in SaaS platforms, especially B2B or enterprise tools. Exposure to ITAM, CRM, HRIS, or other employee‑experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user‑friendly solutions.
Salary:
The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job‑related capabilities, applicable experience, and other factors such as work location.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
We are committed to fairness and transparency, and we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
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Location:
West Coast Remote (Candidate must reside in PST time zone)
At Zendesk, we create software that powers exceptional customer service. Our easy‑to‑use and AI‑powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.
Who we’re looking for:
We’re looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi‑channel business workflows through the Zendesk Platform.
Responsibilities
Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self‑service, knowledge bases, AI‑driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real‑world processes.
Qualifications
5+ years of experience in product design with a strong portfolio showing growth‑focused work.
Deep experience working on product‑led growth in SaaS platforms, especially B2B or enterprise tools. Exposure to ITAM, CRM, HRIS, or other employee‑experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user‑friendly solutions.
Salary:
The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job‑related capabilities, applicable experience, and other factors such as work location.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
We are committed to fairness and transparency, and we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
#J-18808-Ljbffr