Zendesk
Senior Product Designer – Custom Objects
We’re looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi‑channel business workflows through the Zendesk Platform.
Location: West Coast Remote (Candidate must reside in PST time zone)
Responsibilities
Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self‑service, knowledge bases, AI‑driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real‑world processes.
Qualifications
5+ years of experience in product design with a strong portfolio showing growth‑focused work.
Deep experience working on product‑led growth in SaaS platforms, especially B2B or enterprise tools. Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user‑friendly solutions.
The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
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Location: West Coast Remote (Candidate must reside in PST time zone)
Responsibilities
Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self‑service, knowledge bases, AI‑driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real‑world processes.
Qualifications
5+ years of experience in product design with a strong portfolio showing growth‑focused work.
Deep experience working on product‑led growth in SaaS platforms, especially B2B or enterprise tools. Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user‑friendly solutions.
The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
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