Communication Desk Assistant 4P/153 Job at 4P Consulting Inc. in Birmingham

Position Summary: The Contract Communication Desk Assistant is responsible for providing administrative support to the Communication Desk within the Public Safety Department . This role involves answering phones, responding to emails, scheduling appointments, maintaining records, and preparing reports . The ideal candidate will have strong customer service experience, proficiency in Microsoft Office Suite, and excellent organizational skills . Key Responsibilities: Answer phones and emails in a professional and timely manner . Greet visitors and direct them to the appropriate department or personnel . Schedule appointments and maintain appointment calendars . Organize and maintain files and records for easy retrieval. Prepare reports, correspondence, and other administrative documents . Provide customer service support to internal and external customers . Maintain confidentiality and handle sensitive information with discretion. Perform other administrative duties as assigned. Qualifications & Skills: Minimum 3 years of experience in a customer service or administrative support role . Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) . Excellent written and verbal communication skills . Strong organizational and time management abilities . Ability to work independently and collaborate as part of a team . Demonstrated ability to handle confidential information with discretion . #J-18808-Ljbffr