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LanceSoft

LanceSoft is hiring: Digital User Experience (UX) Researcher II in Birmingham

LanceSoft, Birmingham, AL, US, 35275

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Job Description

Title: UX Researcher II
Location: Atlanta, GA 30309, Birmingham, AL 35203, Charlotte, NC 28202, Nashville, TN 37219
Duration: 12 Months of contract
Pay Rate: $45 - $48 per hour on W2 (Inclusive of all)
Schedule: Remote

Job Description:
  • At Client's, the Digital User Experience (UX) Researcher understands the value research provides towards user experience as well as are empathetic towards the needs of the customer.
  • Seeks the reasons behind behavior and the wants, the needs and priorities of people interacting with our brand and our digital platforms -mobile, regions.Com, online banking and more.
  • Motivates consumers to use Regions'products, makes recommendations to product, marketing and design teams about how to make the product more appealing, user-friendly and accessible to specific audiences to provide actionable insights that drive future design improvements and add real Return on Investment (ROI).
  • Performs competitive and comparative analyses on digital products and services.
  • Improves the usability, usefulness, and desirability of web sites and applications in collaboration with the greater UX team, Product Owners, and other key stakeholders.
  • Ultimately, they focus on understanding how -but most importantly, why -an audience interacts with a particular product or service.

Primary Responsibilities
  • Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation
  • Researches personas and investigate behavior
  • Consults with internal teams as they use research findings to improve products
  • Works closely with marketing, product management and design teams to identify research topics
  • Participates in recruitment activities for user research
  • Plans and implements the overall user research strategy and methods
  • Formulates surveys and analyzing survey data
  • Plans and executes moderated and unmoderated usability exercises
  • This candidate must be able to conduct usability testing studies for digital platforms including websites and mobile apps using the tool Usertesting.Com.

Requirements
  • Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors or related field
  • Three (3) years experience in UX User Researcher or similar role
  • Comfortable launching and iterating quickly and using data
  • In-depth understanding of User Interface (UI) design
  • Experience with qualitative and user-centered design methodologies
  • Knowledge of UX and user centered design practices
  • Experience evaluating mobile applications and web sites
  • Experience evaluating voice interfaces
  • Working knowledge of quantitative behavioral analysis and statistics

Skills and Competencies
  • Critical thinker and problem-solving skills
  • Great interpersonal and communication skills
  • Competent in planning and executing remote and in-person usability testing
  • Ability to perform competitive and comparative analysis and research
  • Comfortable presenting research findings and insights
  • Able to successfully collaborate and work with the larger UX and product teams


Meet Your Recruiter

Soumya Tiwari