Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Flat Branch, North Carolina, United States
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) – Remote
Join Concentrix as a remote Customer Service / Tech Support Representative, providing support for media‑related products and services in both English and Portuguese. This role involves inbound and outbound calls, troubleshooting technical issues, and ensuring a positive customer experience.
Responsibilities
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem‑solver
Offer additional products and/or services
Deliver expert customer experiences…with a smile
Qualifications
Fluent read/write/speak ability in Portuguese and English
3+ years of customer service experience
Technical support experience preferred
Strong focus on building customer relationships
Open availability
High school diploma or GED
Quiet, distraction‑free home environment
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong problem‑solving skills and probing questions
Strong computer navigation skills and PC knowledge
Desktop or laptop for PC and internet testing; work computer may be provided
High‑speed internet (wired, no wireless/hotspots or satellite) and a smartphone
Must reside in the United States
Benefits
Base salary of $15.50/hr (not below minimum wage)
Medical, dental, and vision insurance; comprehensive EAP
401(k) retirement plan
Paid time off, holidays
Paid training days
DailyPay enrollment option
Paid training and performance‑based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities (e.g., Women, Black Professionals, LGBTQ+, etc.)
Health and wellness programs
Mentorship programs
Work‑from‑home convenience
Programs and events supporting diversity, equity, and inclusion
Job Details Location:
USA (OH), remote work.
Time Type:
Full time.
Physical & Mental Requirements:
Mostly sedentary work operating a computer, telephone, headset, and other office equipment.
Eligibility to Work:
Must be legally authorized to work in the United States; must reside in the United States or have a valid U.S. address.
Equal Opportunity Concentrix is an equal‑opportunity and affirmative‑action employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or any other basis protected by law. For more information regarding your EEO rights, visit the appropriate government agencies.
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Responsibilities
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem‑solver
Offer additional products and/or services
Deliver expert customer experiences…with a smile
Qualifications
Fluent read/write/speak ability in Portuguese and English
3+ years of customer service experience
Technical support experience preferred
Strong focus on building customer relationships
Open availability
High school diploma or GED
Quiet, distraction‑free home environment
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong problem‑solving skills and probing questions
Strong computer navigation skills and PC knowledge
Desktop or laptop for PC and internet testing; work computer may be provided
High‑speed internet (wired, no wireless/hotspots or satellite) and a smartphone
Must reside in the United States
Benefits
Base salary of $15.50/hr (not below minimum wage)
Medical, dental, and vision insurance; comprehensive EAP
401(k) retirement plan
Paid time off, holidays
Paid training days
DailyPay enrollment option
Paid training and performance‑based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities (e.g., Women, Black Professionals, LGBTQ+, etc.)
Health and wellness programs
Mentorship programs
Work‑from‑home convenience
Programs and events supporting diversity, equity, and inclusion
Job Details Location:
USA (OH), remote work.
Time Type:
Full time.
Physical & Mental Requirements:
Mostly sedentary work operating a computer, telephone, headset, and other office equipment.
Eligibility to Work:
Must be legally authorized to work in the United States; must reside in the United States or have a valid U.S. address.
Equal Opportunity Concentrix is an equal‑opportunity and affirmative‑action employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or any other basis protected by law. For more information regarding your EEO rights, visit the appropriate government agencies.
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