Assistant Community Manager Job at Roscoe Property Management in Houston
Roscoe Property Management, Houston, TX, United States
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.
Responsibilities Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Education and Experience High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience
At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
Microsoft Office Suite, Project Management
Valid driver’s license – Required
Qualifications Physical Requirements:
May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
This role is based on site and requires that the employee spend time outside with exposure to the elements.
May require working in confined spaces, heights and potentially hazardous areas
This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.
Company Information Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
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In Summary: The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media . The job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager . The position requires a background check as local and federal state requires, and possession of a valid driver's license .
En Español: Resumen En RPM, estamos en el negocio de lo extraordinario. Creemos que la gente primero es el camino al éxito por lo que proporcionamos salarios superiores a la industria, beneficios integrales y un sendero de movilidad ascendente mediante capacitación profesional y educación. Únase a nosotros y comience su viaje extraordinario hoy mismo. Asistir a los prospectos con las solicitudes y depósitos, respetando los procedimientos de la empresa y los requisitos de vivienda justa Mantener un informe actualizado de disponibilidad, procesar las aplicaciones (incluidas las verificaciones crediticias y verificación del historial de alquiler), presentarlas para su aprobación por el gerente comunitario y dar seguimiento a los solicitantes sobre su estado Mostrar apartamentos y ventas cerradas, prepararlos para mudarse, obtener firmas de nuevos residentes en papeleo y proporcionar orientación comunitaria Administrar renovaciones de arrendamientos, enviar avisos de desalojo, manejar desplazamientos basados en términos de arrendar, aplicar tarifas cuando sea necesario y mantener actualizado el software de gestión de propiedades (incluidos controles de crédito/salida e información renovada) Gestionar cobros de alquileres, hacer cumplir los términos del arrendamiento, realizar tasas de seguimiento e iniciar desalojos si es necesario para mejorar la conformidad financiera Promover la formación de los residentes y la retención de ingresos mediante la generación inmediata de demandas, reclamos y solicitar procedimientos adecuados Para gestionar los cambios que se realicen en función de los requerimientos de mercado, llevar a cabo una experiencia o cualquier otro tipo de trabajo, así como satisfacer las exigencias de acceso a los clientes durante un período de tiempo mínimo 1 a 3 meses; Una formación en contabilidad combinada con el servicio al cliente también se prefiere Microsoft Office Suite, Project Management License de conductor válido Requisitos Qualificaciones Requieren requisitos físicos: Puede requerirse sentarse durante largos períodos de tiempo mientras trabaja en un escritorio puede ser necesario subir escaleras Debe poder leer documentos, pantallas y datos debe ser capaz de escuchar y entender las comunicaciones verbales en persona y por teléfono o computadora De vez en cuando puede exigirse levantar o llevar objetos como archivos u útiles para la oficina que pesan hasta 20 libras. Pago semanal para todos los asociados que trabajan en el lugar de una comunidad de apartamentos Cobertura médica completa disponible para todos a tiempo completo, socios regulares Asistencia del empleado pagada por el empleador, salud mental y programas de bienestar Beneficios adicionales incluidas enfermedades críticas, indemnización hospitalaria y seguro de accidente 401 ((k) con pareja robusta de la compañía Oportunidades para el desarrollo profesional, crecimiento profesional y planes de aprendizaje basados en roles Diversidad, equidad, inclusión y pertenencia (DEIB) y múltiples grupos de recursos de empleados (ERG) Tiempo libre remunerado más vacaciones flotantes y días voluntarios Descuentos (filiación de Costco, boletos de cine, salud & bienestar, entretenimiento & descuentos) El empleo con RPM Living depende de completar exitosamente un cheque de antecedentes como locales y estatales, y la posesión de una licencia federal de conductor RPMV.
Position Summary The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.
Responsibilities Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Education and Experience High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience
At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
Microsoft Office Suite, Project Management
Valid driver’s license – Required
Qualifications Physical Requirements:
May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
This role is based on site and requires that the employee spend time outside with exposure to the elements.
May require working in confined spaces, heights and potentially hazardous areas
This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.
Company Information Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
#J-18808-Ljbffr
In Summary: The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media . The job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager . The position requires a background check as local and federal state requires, and possession of a valid driver's license .
En Español: Resumen En RPM, estamos en el negocio de lo extraordinario. Creemos que la gente primero es el camino al éxito por lo que proporcionamos salarios superiores a la industria, beneficios integrales y un sendero de movilidad ascendente mediante capacitación profesional y educación. Únase a nosotros y comience su viaje extraordinario hoy mismo. Asistir a los prospectos con las solicitudes y depósitos, respetando los procedimientos de la empresa y los requisitos de vivienda justa Mantener un informe actualizado de disponibilidad, procesar las aplicaciones (incluidas las verificaciones crediticias y verificación del historial de alquiler), presentarlas para su aprobación por el gerente comunitario y dar seguimiento a los solicitantes sobre su estado Mostrar apartamentos y ventas cerradas, prepararlos para mudarse, obtener firmas de nuevos residentes en papeleo y proporcionar orientación comunitaria Administrar renovaciones de arrendamientos, enviar avisos de desalojo, manejar desplazamientos basados en términos de arrendar, aplicar tarifas cuando sea necesario y mantener actualizado el software de gestión de propiedades (incluidos controles de crédito/salida e información renovada) Gestionar cobros de alquileres, hacer cumplir los términos del arrendamiento, realizar tasas de seguimiento e iniciar desalojos si es necesario para mejorar la conformidad financiera Promover la formación de los residentes y la retención de ingresos mediante la generación inmediata de demandas, reclamos y solicitar procedimientos adecuados Para gestionar los cambios que se realicen en función de los requerimientos de mercado, llevar a cabo una experiencia o cualquier otro tipo de trabajo, así como satisfacer las exigencias de acceso a los clientes durante un período de tiempo mínimo 1 a 3 meses; Una formación en contabilidad combinada con el servicio al cliente también se prefiere Microsoft Office Suite, Project Management License de conductor válido Requisitos Qualificaciones Requieren requisitos físicos: Puede requerirse sentarse durante largos períodos de tiempo mientras trabaja en un escritorio puede ser necesario subir escaleras Debe poder leer documentos, pantallas y datos debe ser capaz de escuchar y entender las comunicaciones verbales en persona y por teléfono o computadora De vez en cuando puede exigirse levantar o llevar objetos como archivos u útiles para la oficina que pesan hasta 20 libras. Pago semanal para todos los asociados que trabajan en el lugar de una comunidad de apartamentos Cobertura médica completa disponible para todos a tiempo completo, socios regulares Asistencia del empleado pagada por el empleador, salud mental y programas de bienestar Beneficios adicionales incluidas enfermedades críticas, indemnización hospitalaria y seguro de accidente 401 ((k) con pareja robusta de la compañía Oportunidades para el desarrollo profesional, crecimiento profesional y planes de aprendizaje basados en roles Diversidad, equidad, inclusión y pertenencia (DEIB) y múltiples grupos de recursos de empleados (ERG) Tiempo libre remunerado más vacaciones flotantes y días voluntarios Descuentos (filiación de Costco, boletos de cine, salud & bienestar, entretenimiento & descuentos) El empleo con RPM Living depende de completar exitosamente un cheque de antecedentes como locales y estatales, y la posesión de una licencia federal de conductor RPMV.