Xerox
Reprographics Operator (2nd Shift) – Manhattan, NY
Job Summary: The Service Delivery Associate plays a critical role in executing on‑site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.
Shift 3:00 PM to 12:00 AM, Mondays to Fridays; Saturday and Sunday off.
Primary Responsibilities
Operate office and production equipment (printers, scanners, inserters, fax machines) and ensure optimal performance.
Perform scanning and some large format print.
Support document preparation, printing, and finishing (stapling, binding, laminating).
Maintain accurate logs and documentation for billing, meter reads, and production jobs.
Ensure compliance with Service Level Agreements (SLAs) and promptly elevate issues.
Monitor supply inventory and replenish as needed.
Deliver excellent customer service and serve as the key daily contact for client interactions.
Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.
Skills and Qualifications
Strong interpersonal and communication skills.
Ability to multitask and manage priorities in a fast‑paced environment.
Functional knowledge of Microsoft Office (Word, Excel, Outlook).
High attention to detail and organization.
Ability to work independently and problem‑solve operational issues.
Comfortable with light physical tasks (lifting up to 50 lbs, standing for extended periods).
Education and Experience
High School Diploma or equivalent required.
1+ year of experience in customer service or operations support preferred.
Training on Xerox systems and equipment will be provided.
What We Offer
Competitive hourly compensation and applicable overtime.
Comprehensive benefits (medical, dental, vision, life insurance).
401(k) retirement plan.
Paid holidays, personal choice days, and paid time off.
A culture that offers flexibility and a healthy work‑life balance.
How We Set You Up for Success
Hands‑on training of Xerox equipment and all aspects of the delivery driver/installation specialist role and responsibilities.
Job shadowing to thoroughly prepare you to make deliveries and perform installations independently.
Ongoing career development training.
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Shift 3:00 PM to 12:00 AM, Mondays to Fridays; Saturday and Sunday off.
Primary Responsibilities
Operate office and production equipment (printers, scanners, inserters, fax machines) and ensure optimal performance.
Perform scanning and some large format print.
Support document preparation, printing, and finishing (stapling, binding, laminating).
Maintain accurate logs and documentation for billing, meter reads, and production jobs.
Ensure compliance with Service Level Agreements (SLAs) and promptly elevate issues.
Monitor supply inventory and replenish as needed.
Deliver excellent customer service and serve as the key daily contact for client interactions.
Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.
Skills and Qualifications
Strong interpersonal and communication skills.
Ability to multitask and manage priorities in a fast‑paced environment.
Functional knowledge of Microsoft Office (Word, Excel, Outlook).
High attention to detail and organization.
Ability to work independently and problem‑solve operational issues.
Comfortable with light physical tasks (lifting up to 50 lbs, standing for extended periods).
Education and Experience
High School Diploma or equivalent required.
1+ year of experience in customer service or operations support preferred.
Training on Xerox systems and equipment will be provided.
What We Offer
Competitive hourly compensation and applicable overtime.
Comprehensive benefits (medical, dental, vision, life insurance).
401(k) retirement plan.
Paid holidays, personal choice days, and paid time off.
A culture that offers flexibility and a healthy work‑life balance.
How We Set You Up for Success
Hands‑on training of Xerox equipment and all aspects of the delivery driver/installation specialist role and responsibilities.
Job shadowing to thoroughly prepare you to make deliveries and perform installations independently.
Ongoing career development training.
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