Papé Group
PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – DONALD, OR
SERVICE WRITER / ADVISOR
Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Donald, OR.
What You’ll Do
As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check in equipment for repairs, and assist customers. To thrive in this role, you must love working in a team, be customer‑service focused, and have a winning attitude.
This team member will work Monday‑Friday plus rotating Saturdays during the busy season (March - October).
What You Need
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Excellent customer relations and communication skills – this team member will work with customers, mechanics, and other store personnel.
The ability to both delegate and take on tasks.
Ability to perform at a high level in a fast‑paced and team‑oriented environment.
Mechanical aptitude and familiarity with the agriculture industry.
Compensation
$22.67‑32.87/hr (Depending on experience)
Benefits
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including 401(k) & Roth 401(k) retirement plans with company match, medical, dental, vision, prescription insurance, flexible spending accounts, life insurance, short‑ and long‑term disability insurance, employee assistance program, online and instructor‑led training, tuition reimbursement for training programs.
Progressive vacation plans, sick leave & paid holidays – members receive 80 hours of vacation (first year prorated for new hires), 40 hours of sick leave, and 7 paid holidays each year. Papa’ vacation plans also have tiers based on your seniority.
Advancement – Pape’ is a dynamic, growth‑oriented organization with a focus on promoting from within.
Stability and reputation – Pape’ is a family‑owned, fourth‑generation company with over 160 locations, over 4,500 members and 85+ years of experience.
Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory.
Employee impact – Enjoy an open‑door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape’ Group maintains a drug‑free workplace and requires candidates to successfully pass a pre‑employment drug test.
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