Caesars Entertainment
Manager VIP Marketing- Full Time, Casino Marketing (Harrah's SoCal)
Caesars Entertainment, Valley Center, California, United States, 92082
Manager VIP Marketing - Full Time, Casino Marketing (Harrah's SoCal)
Valley Center, CA, United States (On-site)
Be the First to Apply
Job Description Works collaboratively with all members of the VIP Marketing leadership team to establish and maintain VIP Marketing programs and initiatives. Oversees and evaluates employee performance, establishes performance goals, provides feedback and coaching, takes corrective action, creates a learning environment, develops collaborative relationships, and promotes professional development. Rolls out, trains, and maintains all VIP Marketing programs. Assists in VIP event planning, execution, and analysis.
Our ideal candidate
College degree preferred.
Three to five years of Casino Marketing and/or Player Development experience required.
Previous supervisory experience in a casino property or sales team management required.
Passion for team building and mentoring.
Strategic thinker comfortable with both people and data.
Knowledge of casino operations and VIP complimentary programs.
Computer skills including Microsoft Office 365.
Ability to lead and motivate teams toward performance goals.
Strong people and communication skills.
Ability to handle multiple tasks simultaneously with attention to detail.
About the role
Assist in developing strategic short- and long-term planning for Casino Marketing operations.
Analyze department expenses and customer development efforts to ensure maximum profitability.
Performance management of AD host teams.
Establish and maintain goodwill of VIP customers through professional knowledge of individuals.
Host and engage VIP players at special events and functions.
Plan and execute events for selected gaming customers and groups.
Evaluate and analyze customer complimentary privileges, incentives, and perks.
Manage all complaints and comments from customers.
Collaborate with other departments to resolve complaints and ensure satisfaction.
Prepare and coordinate weekly meetings with assigned team members.
Recommend hiring, promotion, demotion, and termination decisions; recommend wage and salary adjustments within limits.
Work closely with support departments (hotel, food & beverage, special events, promotions, table games, slot operations) to provide cohesive service for VIPs.
Meet attendance guidelines and adhere to departmental and company policies.
Conduct performance reviews.
Ensure safety and security.
Handle team member complaints or grievances.
Monitor legal compliance with federal, state, and gaming laws.
A few more things
Must be able to move in and around the casino floor.
Respond calmly and handle multiple customer demands in a fast‑paced environment.
Work long hours any day of the week and stand for long periods of time.
Bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
Respond to visual and aural cues.
Tolerate areas containing secondary smoke.
Manage multiple functions simultaneously with organization and attention to detail.
Manual dexterity to operate personal computer, phones, fax, copier, and 10‑key adding machine.
Salary $90k per year, depending on experience.
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.
Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
By providing a mobile number, you agree to receive calls/texts about your application and other opportunities of interest. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent does not require a purchase.
About Us “Join us in our battle against boredom! Creativity, innovation and inspiration welcome!” Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County! At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, funmakers. We provide a culture that encourages and celebrates people being their best.
DISCLAIMER: The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for roles operating a motor vehicle, facilities and engineering, lifeguards, pilots, security and surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA: Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY: Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Job Info
Job Identification: 76153
Job Category: Sales and Marketing
Job Schedule: Full time
Locations: Harrah's Resort Southern California (On-site)
#J-18808-Ljbffr
Be the First to Apply
Job Description Works collaboratively with all members of the VIP Marketing leadership team to establish and maintain VIP Marketing programs and initiatives. Oversees and evaluates employee performance, establishes performance goals, provides feedback and coaching, takes corrective action, creates a learning environment, develops collaborative relationships, and promotes professional development. Rolls out, trains, and maintains all VIP Marketing programs. Assists in VIP event planning, execution, and analysis.
Our ideal candidate
College degree preferred.
Three to five years of Casino Marketing and/or Player Development experience required.
Previous supervisory experience in a casino property or sales team management required.
Passion for team building and mentoring.
Strategic thinker comfortable with both people and data.
Knowledge of casino operations and VIP complimentary programs.
Computer skills including Microsoft Office 365.
Ability to lead and motivate teams toward performance goals.
Strong people and communication skills.
Ability to handle multiple tasks simultaneously with attention to detail.
About the role
Assist in developing strategic short- and long-term planning for Casino Marketing operations.
Analyze department expenses and customer development efforts to ensure maximum profitability.
Performance management of AD host teams.
Establish and maintain goodwill of VIP customers through professional knowledge of individuals.
Host and engage VIP players at special events and functions.
Plan and execute events for selected gaming customers and groups.
Evaluate and analyze customer complimentary privileges, incentives, and perks.
Manage all complaints and comments from customers.
Collaborate with other departments to resolve complaints and ensure satisfaction.
Prepare and coordinate weekly meetings with assigned team members.
Recommend hiring, promotion, demotion, and termination decisions; recommend wage and salary adjustments within limits.
Work closely with support departments (hotel, food & beverage, special events, promotions, table games, slot operations) to provide cohesive service for VIPs.
Meet attendance guidelines and adhere to departmental and company policies.
Conduct performance reviews.
Ensure safety and security.
Handle team member complaints or grievances.
Monitor legal compliance with federal, state, and gaming laws.
A few more things
Must be able to move in and around the casino floor.
Respond calmly and handle multiple customer demands in a fast‑paced environment.
Work long hours any day of the week and stand for long periods of time.
Bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
Respond to visual and aural cues.
Tolerate areas containing secondary smoke.
Manage multiple functions simultaneously with organization and attention to detail.
Manual dexterity to operate personal computer, phones, fax, copier, and 10‑key adding machine.
Salary $90k per year, depending on experience.
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.
Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
By providing a mobile number, you agree to receive calls/texts about your application and other opportunities of interest. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent does not require a purchase.
About Us “Join us in our battle against boredom! Creativity, innovation and inspiration welcome!” Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County! At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, funmakers. We provide a culture that encourages and celebrates people being their best.
DISCLAIMER: The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for roles operating a motor vehicle, facilities and engineering, lifeguards, pilots, security and surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA: Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY: Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Job Info
Job Identification: 76153
Job Category: Sales and Marketing
Job Schedule: Full time
Locations: Harrah's Resort Southern California (On-site)
#J-18808-Ljbffr