Creative Services Senior Associate Job at Indiana University Health in Indianapo

Overview

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Corporate Branding team in the role of Creative Services Senior Associate. This position is a full time, hybrid position (in office as needed) based in Indianapolis, IN.

Role Responsibilities

• Deliver excellent service to internal partners, team members, marketers and communicators, ensuring seamless execution of requests.
• Be the main contact for Creative Services and brand inquiries, maintain high responsiveness, handle daily project requests, and collaborate with design, marketing, and production teams to meet expectations.
• Assist with managing the Brand Center, IU Health’s digital asset management tool, and project management through the creative services process, which includes proofing and consistent application of brand standards.
• Respond to Creative Services and brand inquiries, manage multiple inboxes, triage requests, and provide clear, professional service.
• Resolve issues and offer guidance on creative processes, brand standards, and templates. Provide account management to team members without an assigned marketer, gather content, enter design projects, and secure approvals.
• Proof creative projects in process.
• Assist with the management of the IU Health branded image library. Contribute to the development of materials to improve user knowledge of creative processes, self‑service tools, templates, and brand standards.

Key Relationships

Reports to: Director-System Marketing

Candidate Qualifications

• Bachelor's Degree is required.
• 3‑5 years of relevant experience.
• Strong communication, problem‑solving, collaboration skills, and commitment to customer satisfaction.
• Strong writing and/or proofing skills.
• Previous experience in customer service or account management.
• Organized and able to manage multiple demands with attention to detail in a fast‑paced, deadline‑driven environment.
• Ability to work independently and as part of a collaborative team.
• Basic knowledge of design and marketing processes preferred.
• ficiency with Microsoft Office.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other; Hospitals and Healthcare

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.