Lumen Solutions Group, Inc.
Audio Video Engineer / Conference Room Technology Analyst
Lumen Solutions Group, Inc., Washington, District of Columbia, us, 20022
Position Title: Audio Video Engineer / Conference Room Technology Analyst
Location:
Onsite - Washington, DC (5 days/week)
Position Summary:
We are seeking a skilled
Conference Room Technology Analyst
to support and enhance our audio-visual infrastructure across conference and situation rooms. This role involves a mix of hands-on implementation, troubleshooting, and ongoing support of AV solutions, with a strong emphasis on Microsoft Teams Rooms, Surface Hub, and PolyCom systems. The ideal candidate will hold relevant certifications and have experience managing AV projects and vendor relationships.
Key Responsibilities: Implement and commission AV solutions in conference and situation rooms. Provide operational support and troubleshooting for Microsoft Teams Rooms, Surface Hub, PolyCom, Crestron, Biamp, and Zoom technologies. Manage AV-related tickets and tasks using ServiceNow. Coordinate with vendors for installation, maintenance, and upgrades of AV equipment. Apply ITIL principles in incident and asset management processes. Maintain documentation for AV setups, configurations, and support procedures. Support integration and optimization of collaboration tools (Teams, Zoom). Assist in project coordination for AV deployments and refreshes. Required Skills & Qualifications:
Demonstrated technical experience in AV and conference room technologies. Hands-on experience with Microsoft Surface Hub, PolyCom, Teams Rooms, Crestron, Biamp, and Zoom Rooms. CTS Certification (strict requirement). Familiarity with ServiceNow for ticketing and asset tracking. Strong troubleshooting and problem-solving skills. Experience in vendor management and AV project coordination. Understanding of ITIL principles and their application in AV environments. Excellent oral and written communication skills. Preferred Qualifications:
Additional AV vendor certifications. Experience with AV system integrations and legacy conference room technologies. Knowledge of network and infrastructure components related to AV systems.
Location:
Onsite - Washington, DC (5 days/week)
Position Summary:
We are seeking a skilled
Conference Room Technology Analyst
to support and enhance our audio-visual infrastructure across conference and situation rooms. This role involves a mix of hands-on implementation, troubleshooting, and ongoing support of AV solutions, with a strong emphasis on Microsoft Teams Rooms, Surface Hub, and PolyCom systems. The ideal candidate will hold relevant certifications and have experience managing AV projects and vendor relationships.
Key Responsibilities: Implement and commission AV solutions in conference and situation rooms. Provide operational support and troubleshooting for Microsoft Teams Rooms, Surface Hub, PolyCom, Crestron, Biamp, and Zoom technologies. Manage AV-related tickets and tasks using ServiceNow. Coordinate with vendors for installation, maintenance, and upgrades of AV equipment. Apply ITIL principles in incident and asset management processes. Maintain documentation for AV setups, configurations, and support procedures. Support integration and optimization of collaboration tools (Teams, Zoom). Assist in project coordination for AV deployments and refreshes. Required Skills & Qualifications:
Demonstrated technical experience in AV and conference room technologies. Hands-on experience with Microsoft Surface Hub, PolyCom, Teams Rooms, Crestron, Biamp, and Zoom Rooms. CTS Certification (strict requirement). Familiarity with ServiceNow for ticketing and asset tracking. Strong troubleshooting and problem-solving skills. Experience in vendor management and AV project coordination. Understanding of ITIL principles and their application in AV environments. Excellent oral and written communication skills. Preferred Qualifications:
Additional AV vendor certifications. Experience with AV system integrations and legacy conference room technologies. Knowledge of network and infrastructure components related to AV systems.