Rover.com
Employer Industry: Pet Care Services
Why consider this job opportunity
Competitive compensation, with hourly rates ranging from $30.88 to $39.79
Opportunity for bonuses through a long-term incentive plan based on company performance
Comprehensive benefits package, including medical, dental, and vision insurance
Generous 401k match and 4 weeks of PTO
Unique pet-related benefits, including $1000 toward adopting your first dog
Flexible work environment with remote options available in select states
What to Expect (Job Responsibilities)
Create Voice of Customer reports using social listening data to assess user sentiment and platform safety
Analyze complex or high-visibility issues in real-time and create risk profiles for corporate partnerships
Moderate Rover-owned social media communities and manage inbound customer escalations via various channels
Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements
Educate users on maintaining safety and security within the Rover community while problem-solving complex situations
What is Required (Qualifications)
Experience managing social media channels (Facebook, Instagram, TikTok, X, LinkedIn) for brands with over 100,000 followers
Bachelor's Degree in communication, public relations, or equivalent experience
Minimum of 3 years in a customer-facing role managing escalated interactions
At least 2 years of experience in customer-facing interactions involving social media or public communications
Strong verbal and written English communication skills
How to Stand Out (Preferred Qualifications)
Experience using Rover as a pet owner or sitter
Familiarity with CRM tools and/or ZenDesk
Background in working on social media-focused projects or campaigns
Experience providing support via phone, email, and/or chat
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Competitive compensation, with hourly rates ranging from $30.88 to $39.79
Opportunity for bonuses through a long-term incentive plan based on company performance
Comprehensive benefits package, including medical, dental, and vision insurance
Generous 401k match and 4 weeks of PTO
Unique pet-related benefits, including $1000 toward adopting your first dog
Flexible work environment with remote options available in select states
What to Expect (Job Responsibilities)
Create Voice of Customer reports using social listening data to assess user sentiment and platform safety
Analyze complex or high-visibility issues in real-time and create risk profiles for corporate partnerships
Moderate Rover-owned social media communities and manage inbound customer escalations via various channels
Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements
Educate users on maintaining safety and security within the Rover community while problem-solving complex situations
What is Required (Qualifications)
Experience managing social media channels (Facebook, Instagram, TikTok, X, LinkedIn) for brands with over 100,000 followers
Bachelor's Degree in communication, public relations, or equivalent experience
Minimum of 3 years in a customer-facing role managing escalated interactions
At least 2 years of experience in customer-facing interactions involving social media or public communications
Strong verbal and written English communication skills
How to Stand Out (Preferred Qualifications)
Experience using Rover as a pet owner or sitter
Familiarity with CRM tools and/or ZenDesk
Background in working on social media-focused projects or campaigns
Experience providing support via phone, email, and/or chat
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr