Rover.com is hiring: Social Media Specialist in Raleigh

Employer Industry: Pet Care Services Why consider this job opportunity: Salary up to $39.79 per hour Opportunity for career advancement and growth within a fast-growing company Competitive benefits package, including medical, dental, and vision insurance 4 weeks of paid time off (PTO) Unique doggy benefits, including $1,000 towards adopting your first dog Flexible remote work opportunity available in approved states What to Expect (Job Responsibilities): Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends Moderate Rover‑owned social media communities and manage escalated customer inquiries Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements Educate users on maintaining safety and security within the Rover community Actively participate in team meetings to generate ideas and propose solutions for platform safety and usability What is Required (Qualifications): Minimum of 3 years in a customer‑facing role managing escalated interactions At least 2 years of experience with social media or public communications Experience managing social media channels for a brand with over 100,000 followers, using tools like Sprinklr or Sprout Social Bachelor’s Degree in communication, public relations, or equivalent experience Strong verbal and written English communication skills How to Stand Out (Preferred Qualifications): Experience using Rover as a pet owner or sitter Familiarity with CRM tools and/or ZenDesk Background in social media‑focused projects or campaigns Experience providing customer support via phone, email, and/or chat We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr