Rover.com is hiring: Social Media Specialist in Granite Heights

Employer Industry: Pet Services Why consider this job opportunity: Salary up to $39.79 per hour Competitive benefits package, including medical, dental, and vision insurance 401k match and 4 weeks of paid time off (PTO) Unique doggy benefits, including $1000 toward adopting your first dog Regular team activities performed in-person and virtually Opportunity to work remotely from approved states What to Expect (Job Responsibilities): Create Voice of Customer reports using social listening data around user sentiment and product changes Moderate Rover-owned social media communities and manage escalated customer contacts across various platforms Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements Educate users on maintaining safety and security within the Rover community Problem-solve complex situations to ensure customer satisfaction and uphold Rover's brand image What is Required (Qualifications): Experience managing social media channels for a brand with over 100,000 combined followers Bachelor’s degree in communication, public relations, or equivalent experience Minimum of 3 years in a customer-facing role managing escalated customer interactions At least 2 years of experience with social media or public communications Strong verbal and written English communication skills How to Stand Out (Preferred Qualifications): Experience using Rover as an owner or sitter Familiarity with CRM tools and/or ZenDesk Background in social media-focused projects or campaigns Experience providing phone, email, and/or chat support #J-18808-Ljbffr