Rover.com
Employer Industry: Pet Services
Why consider this job opportunity:
Salary up to $39.79 per hour
Competitive benefits package, including medical, dental, and vision insurance
401k match and 4 weeks of paid time off (PTO)
Unique doggy benefits, including $1000 toward adopting your first dog
Regular team activities performed in-person and virtually
Opportunity to work remotely from approved states
What to Expect (Job Responsibilities):
Create Voice of Customer reports using social listening data around user sentiment and product changes
Moderate Rover-owned social media communities and manage escalated customer contacts across various platforms
Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements
Educate users on maintaining safety and security within the Rover community
Problem-solve complex situations to ensure customer satisfaction and uphold Rover's brand image
What is Required (Qualifications):
Experience managing social media channels for a brand with over 100,000 combined followers
Bachelor’s degree in communication, public relations, or equivalent experience
Minimum of 3 years in a customer-facing role managing escalated customer interactions
At least 2 years of experience with social media or public communications
Strong verbal and written English communication skills
How to Stand Out (Preferred Qualifications):
Experience using Rover as an owner or sitter
Familiarity with CRM tools and/or ZenDesk
Background in social media-focused projects or campaigns
Experience providing phone, email, and/or chat support
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Why consider this job opportunity:
Salary up to $39.79 per hour
Competitive benefits package, including medical, dental, and vision insurance
401k match and 4 weeks of paid time off (PTO)
Unique doggy benefits, including $1000 toward adopting your first dog
Regular team activities performed in-person and virtually
Opportunity to work remotely from approved states
What to Expect (Job Responsibilities):
Create Voice of Customer reports using social listening data around user sentiment and product changes
Moderate Rover-owned social media communities and manage escalated customer contacts across various platforms
Collaborate with teammates and leadership to identify risks to customer experience and suggest improvements
Educate users on maintaining safety and security within the Rover community
Problem-solve complex situations to ensure customer satisfaction and uphold Rover's brand image
What is Required (Qualifications):
Experience managing social media channels for a brand with over 100,000 combined followers
Bachelor’s degree in communication, public relations, or equivalent experience
Minimum of 3 years in a customer-facing role managing escalated customer interactions
At least 2 years of experience with social media or public communications
Strong verbal and written English communication skills
How to Stand Out (Preferred Qualifications):
Experience using Rover as an owner or sitter
Familiarity with CRM tools and/or ZenDesk
Background in social media-focused projects or campaigns
Experience providing phone, email, and/or chat support
#J-18808-Ljbffr