Social Media Specialist Job at Rover.com in Spokane

Employer Industry: Pet Care Services Why consider this job opportunity Salary up to $39.79 per hour Opportunity for career advancement and growth within the organization Competitive benefits package, including medical, dental, and vision insurance Generous 401k match and 4 weeks PTO Unique doggy benefits, including $1000 toward adopting your first dog Flexible remote work opportunity for residents in approved states What to Expect (Job Responsibilities) Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends Moderate Rover-owned social media communities and manage escalated customer contacts Synthesize and analyze risk for complex or high-visibility issues in real-time Collaborate with teammates and leadership to improve customer experience and suggest policy enhancements Educate users on maintaining safety and security within the Rover community What is Required (Qualifications) 3+ years in a customer-facing role managing escalated customer interactions 2+ years of experience in social media management for brands with significant followings Bachelor’s Degree in communication, public relations, or equivalent experience Strong verbal and written English communication skills High proficiency in storytelling through data presentation for senior leaders How to Stand Out (Preferred Qualifications) Experience using Rover as a pet owner or sitter Familiarity with CRM tools and/or ZenDesk Background in working on social media-focused projects or campaigns Experience providing phone, email, and/or chat support We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr