Rover.com
Employer Industry: Pet Care Services
Why consider this job opportunity
Salary up to $39.79 per hour
Opportunity for career advancement and growth within the organization
Competitive benefits package, including medical, dental, and vision insurance
Generous 401k match and 4 weeks PTO
Unique doggy benefits, including $1000 toward adopting your first dog
Flexible remote work opportunity for residents in approved states
What to Expect (Job Responsibilities)
Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends
Moderate Rover-owned social media communities and manage escalated customer contacts
Synthesize and analyze risk for complex or high-visibility issues in real-time
Collaborate with teammates and leadership to improve customer experience and suggest policy enhancements
Educate users on maintaining safety and security within the Rover community
What is Required (Qualifications)
3+ years in a customer-facing role managing escalated customer interactions
2+ years of experience in social media management for brands with significant followings
Bachelor’s Degree in communication, public relations, or equivalent experience
Strong verbal and written English communication skills
High proficiency in storytelling through data presentation for senior leaders
How to Stand Out (Preferred Qualifications)
Experience using Rover as a pet owner or sitter
Familiarity with CRM tools and/or ZenDesk
Background in working on social media-focused projects or campaigns
Experience providing phone, email, and/or chat support
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $39.79 per hour
Opportunity for career advancement and growth within the organization
Competitive benefits package, including medical, dental, and vision insurance
Generous 401k match and 4 weeks PTO
Unique doggy benefits, including $1000 toward adopting your first dog
Flexible remote work opportunity for residents in approved states
What to Expect (Job Responsibilities)
Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends
Moderate Rover-owned social media communities and manage escalated customer contacts
Synthesize and analyze risk for complex or high-visibility issues in real-time
Collaborate with teammates and leadership to improve customer experience and suggest policy enhancements
Educate users on maintaining safety and security within the Rover community
What is Required (Qualifications)
3+ years in a customer-facing role managing escalated customer interactions
2+ years of experience in social media management for brands with significant followings
Bachelor’s Degree in communication, public relations, or equivalent experience
Strong verbal and written English communication skills
High proficiency in storytelling through data presentation for senior leaders
How to Stand Out (Preferred Qualifications)
Experience using Rover as a pet owner or sitter
Familiarity with CRM tools and/or ZenDesk
Background in working on social media-focused projects or campaigns
Experience providing phone, email, and/or chat support
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr