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MSH

Change & Communications Lead

MSH, Jacksonville, Florida, United States, 32290

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Responsibilities

Partner with Operations, Operations Support, HR, Multi-Media, and IT teams on change initiatives impacting the vehicle processing centers and trucking division.

Develop and implement change management frameworks, including stakeholder analysis, impact assessments, and readiness plans.

Monitor and measure the adoption and effectiveness of change efforts.

Communications Planning & Execution

Create and deliver clear, consistent, and compelling communications tailored to diverse audiences across the centers.

Partner with Strategic Projects leadership on prioritization process for communication requests.

Develop communications calendar to assist senior leadership and change board with assessing the volume of communications and change.

Develop toolkits, FAQs, newsletters, and other materials to support change initiatives.

Facilitate workshops and feedback sessions to ensure two-way communication.

Stakeholder Engagement

Build strong relationships with site leaders, support and project teams, and associates to understand needs and concerns.

Serve as a trusted advisor to leadership on communication and change strategies.

Project Support

Collaborate with cross-functional teams to support project rollouts, including system implementations, training programs, process changes, and organizational updates.

Ensure alignment between project goals and communication efforts.

Qualifications

Bachelor’s degree in Communications, Organizational Development, Human Resources, or related field.

5+ years of experience in change management and communications, preferably in an operational or manufacturing environment.

Strong writing, editing, and presentation skills.

Ability to manage multiple priorities and work effectively in a fast-paced, matrixed organization.

Must be able to work in a team environment and independently

Proven ability to be proactive in planning work for self.

Certification in change management (e.g., Prosci, ACMP) is preferred.

TWIC & JAX Port badge a plus, for those not a TWIC/JAX Port badge holder, must be willing to apply for TWIC & JAX Port clearance

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Project Management

Industries: Information Services and IT Services and IT Consulting

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