Truist
Digital, Client Experience, and Marketing Program Governance Senior Consultant
Truist, Richmond, Virginia, United States, 23214
Digital, Client Experience, and Marketing Program Governance Senior Consultant
2 days ago – Be among the first 25 applicants.
The position is described below.
If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you’ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation by sending an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).
Regular or Temporary:
Regular
Language Fluency:
English (Required)
Work Shift:
1st shift (United States of America)
Responsibilities
Lead informed consultation and oversight to administration of defined governance program with focus on adherence to regulatory requirements, risk management practices, and corporate policies and standards to ensure consistency and operations within segment risk appetite.
Lead maintenance and accuracy of business continuity plan and processes through knowledge of team functions and engagement with Marketing SMEs; this includes related teammate training and meeting program deadlines and deliverables as outlined by Third Party Program Management as they extend to quarterly/annual attestations and testing requirements.
Lead identification of departmental records, quarterly attestations and annual review in accordance with EIS program guidelines. This also extends to review of internal files for adherence to storage and maintenance requirements.
Develop and administer consistent monitoring and oversight to Marketing owned third party vendor management, to include performance and issues management and resolution.
Develop and execute quality control monitoring across Marketing to enable enhanced management and performance of key tasks and projects.
Provide consultative expertise in self‑identifying and driving documentation of issues/remediation plans and controls, leading the team to ensure accuracy and completeness in documentation and gap resolution.
Apply knowledge of best practices derived from experience to solve a range of complex risk and operational problems that lead to defined process requirements and team adherence.
Provide informed perspective and challenge on existing solutions to solve complex problems by exercising judgment based on the analysis of multiple sources of information.
Explain and interpret complex, difficult, or sensitive information; view business challenges from diverse perspectives to effectively liaise between Marketing and other stakeholders.
May serve as team leader for other consultant or specialist teammates and/or liaison to a Marketing Operations support area or greater Marketing team.
Works independently and receives minimal guidance; act as a resource for teammates with less experience.
Qualifications
Bachelor’s degree in Marketing, Communications, Business Administration or related field.
Five years of related experience or an equivalent combination of education and experience.
Demonstrated contribution to marketing strategy development to solve complex and/or unique risk and operational problems.
Experience managing or leading projects or project work streams and operates as a lead in a specialty capacity.
Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market.
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
Ability to provide direction, coaching and mentorship to experienced teammates.
Fluent in Excel and PowerPoint, preparing presentations for senior level teammates.
Preferred Qualifications
Master's degree or MBA.
Five years of related experience.
Experience in the financial services industry, risk and operational management.
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work.
Seniority level:
Not Applicable
Employment type:
Full‑time
Job function:
Marketing and Sales
#J-18808-Ljbffr
The position is described below.
If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you’ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation by sending an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).
Regular or Temporary:
Regular
Language Fluency:
English (Required)
Work Shift:
1st shift (United States of America)
Responsibilities
Lead informed consultation and oversight to administration of defined governance program with focus on adherence to regulatory requirements, risk management practices, and corporate policies and standards to ensure consistency and operations within segment risk appetite.
Lead maintenance and accuracy of business continuity plan and processes through knowledge of team functions and engagement with Marketing SMEs; this includes related teammate training and meeting program deadlines and deliverables as outlined by Third Party Program Management as they extend to quarterly/annual attestations and testing requirements.
Lead identification of departmental records, quarterly attestations and annual review in accordance with EIS program guidelines. This also extends to review of internal files for adherence to storage and maintenance requirements.
Develop and administer consistent monitoring and oversight to Marketing owned third party vendor management, to include performance and issues management and resolution.
Develop and execute quality control monitoring across Marketing to enable enhanced management and performance of key tasks and projects.
Provide consultative expertise in self‑identifying and driving documentation of issues/remediation plans and controls, leading the team to ensure accuracy and completeness in documentation and gap resolution.
Apply knowledge of best practices derived from experience to solve a range of complex risk and operational problems that lead to defined process requirements and team adherence.
Provide informed perspective and challenge on existing solutions to solve complex problems by exercising judgment based on the analysis of multiple sources of information.
Explain and interpret complex, difficult, or sensitive information; view business challenges from diverse perspectives to effectively liaise between Marketing and other stakeholders.
May serve as team leader for other consultant or specialist teammates and/or liaison to a Marketing Operations support area or greater Marketing team.
Works independently and receives minimal guidance; act as a resource for teammates with less experience.
Qualifications
Bachelor’s degree in Marketing, Communications, Business Administration or related field.
Five years of related experience or an equivalent combination of education and experience.
Demonstrated contribution to marketing strategy development to solve complex and/or unique risk and operational problems.
Experience managing or leading projects or project work streams and operates as a lead in a specialty capacity.
Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market.
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
Ability to provide direction, coaching and mentorship to experienced teammates.
Fluent in Excel and PowerPoint, preparing presentations for senior level teammates.
Preferred Qualifications
Master's degree or MBA.
Five years of related experience.
Experience in the financial services industry, risk and operational management.
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work.
Seniority level:
Not Applicable
Employment type:
Full‑time
Job function:
Marketing and Sales
#J-18808-Ljbffr