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LegalZoom

Director User Experience Design

LegalZoom, Los Angeles, California, United States, 90079

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Strategic Talent Acquisition Leader & Thought Partner [Ex Google, Ex Meta, Ex Uber, Ex Waymo] About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney‑led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem‑solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Sherman Oaks, Mountain View, or Austin office.

You will

Lead and support a team of talented UX design professionals

Champion a cohesive design vision that aligns with company goals and elevates user experience across platforms (web, mobile, email, social, etc.)

Translate product strategy into high‑quality design execution and help solve user and business challenges through effective design

Partner closely with cross‑functional leaders—Product Management, Engineering, Marketing, and others—to ensure design is integrated into broader initiatives

Guide your team through the full design lifecycle, from concept to implementation, delivering user‑centric solutions

Help shape and promote design guidelines, standards, and contribute to the ongoing evolution of LegalZoom’s design system

Represent and advocate for the User Experience Design team across departments to ensure design is considered early and often in product development

Build and optimize team structures and processes to support team growth, collaboration, and excellence in execution

Provide mentorship and career development for design managers and individual contributors on the team

Contribute to strategic planning and ensure the design team is resourced appropriately to meet business objectives

Promote an inclusive, transparent, and high‑trust team culture that encourages collaboration, innovation, and continuous learning

You have

10+ years of design leadership experience with proven ability to lead user experience design teams, fostering product innovation and customer success

Deep understanding of user research and leveraging insights, balancing intuition and data to inform design decisions and drive continuous improvement

Capacity to develop a clear design vision aligned with business goals, with a strong focus on end‑to‑end solutions for SMB use cases and the nuanced integration of AI automation and human expertise

Demonstrated experience designing for subscription products with a track record of delivering impactful design work across multiple customer touchpoints and platforms—a strong plus

Proficiency in AI tools for accelerated design, data‑driven iteration, and innovation

Excellent verbal and written communication

Focus on quantifiable outcomes and demonstrating design impact

Ability to manage complexity, prioritize work effectively, and deliver results in a dynamic, fast‑paced environment

Strong systems thinking and a holistic approach to product and service design

A people‑first leadership approach rooted in empathy, inclusion, and professional development

Excellent communication and stakeholder management skills; you’re comfortable presenting to senior leadership and cross‑functional teams

Bachelor’s degree in Design, HCI, or a related field required; advanced degree a plus

Seniority level Director

Employment type Full‑time

Job function Design

Industries: Legal Services

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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