Lansdale Borough
Geographic Information Systems (GIS) / Technology Support Specialist
Lansdale Borough, Lansdale, Pennsylvania, United States
Job Summary
The Borough of Lansdale is looking for a GIS/Technology Support Specialist who will assist with the coordination of Geographic Information Systems and Information technology services across all Borough Departments. Under Basic supervision from the IT Manager and the Director of IT, performs work in the development and maintenance of GIS systems including the ESRI ArcGIS Enterprise environment that supports electric utility operations, wastewater treatment plant infrastructure, municipal assets, and public works functions. This position ensures accurate geospatial data, supports utility engineering and field operations, manages GIS-based applications, and provides technical services to staff across departments, while working closely with engineering, electric, wastewater, public works, and IT personnel to support planning, design, maintenance, and mapping activities. The technician will assist all Borough Departments in utilizing and implementing technology to modernize operations to improve organizational efficiency and effectiveness.
ESSENTIAL FUNCTIONS
Prepare, collect, organize and input data to maintain and enhance the Boroughs’ GIS including field research and GPS data collection and processing.
Provide first-response and follow-up help desk services over the phone, in person, or by remote desktop support for the Borough’s internal information technology network and Geographic Information Systems. Assist staff with common information technology issues related to workstation computers, network printers, email, mobile phones, and other technologies as needed.
Perform a variety of Borough-wide GIS application development functions and analysis including design, writing, development, modification & implementation of GIS applications to create custom GIS web applications for Borough departments
Assist with interpreting as-built drawings, construction plans, engineering plans, recorded maps, deeds, legal descriptions, imagery and related source documents and incorporates them into GIS using various methods including coordinate geometry, digitizing, and GPS.
Assist in the creation and maintenance of multiple GIS layers including capital asset inventory, electric utility management, streets, zoning, other development layers, sanitary and storm sewer system layers.
Follow quality assurance (QA) and quality control (QC) processes, and perform routine data management tasks, such as data validation and correction, queries and editing in GIS to ensure GIS data accuracy, integrity, and completeness.
Assist with GIS and data analysis, prepare and execute queries, produce maps, spreadsheets, graphs, and other analytical products.
Troubleshoot and support the Borough’s GIS, IT, and related hardware and software, including peripheral equipment, printers/plotters, GPS and other mobile devices in conjunction with other Technology Department staff.
Provide additional support in the maintenance and expansion of GIS & SQL databases and GIS server operations.
Works closely with the electric department in maintenance and documentation of complex datasets, including infrastructure, inventory, fleet management, and technical PA One Call requests.
Performs a variety of office related functions, including preparing correspondence, maps, presentation materials, reports, printing materials, answering phones and responding to inquiries from consultants, customers, vendors, staff, and the general public.
Education & Experience * indicates developed after employment
Bachelor’s degree in a geographic information-related field such as Geography, Cartography, Earth Science, Ecology, Engineering, Planning, Environmental Sciences, or any other related field and one (1) year GIS-related work experience.
Knowledge Thorough knowledge of principles, practices, terminology, and trends in Geographic Information Systems.
Thorough knowledge of Information Systems usage and modern land-based mapping application theory.
Thorough knowledge of procedures, principles, and practices for the installation, configuration, upgrading, operation, and troubleshooting of GIS related hardware and peripherals including printers/plotters, GPS and other related devices.
Thorough knowledge of GIS software including ESRI’s ArcGIS Platform (ArcGIS, ArcCatalog, ArcServer, ArcSDE, ArcPro, Collector, Survey123), related extensions such as Spatial Analyst, Autodesk AutoCAD Map and web‑enabled GIS related software.
Thorough knowledge of principles and practices of developing analytical maps, spreadsheets, graphs, charts, and written reports.
Thorough knowledge of standard business applications including software required to accomplish the essential functions listed: Microsoft Windows OS and Microsoft Server OS, and mobile operating systems.
Thorough knowledge of Relational Database Management Systems (RDBMS) such as Microsoft SQL Server, database, and geodatabase principles and design, transact‑SQL scripting, and database analysis techniques.
Thorough knowledge of work order management systems and land‑based management systems including permitting, licensing, and other development processes.
Thorough knowledge of general municipal infrastructure including streets (right‑of‑way/traffic control), electric utilities (poles/wires/transformers/meters), water systems (hydrants/valves/meters), sanitary sewer systems (manholes/cleanouts/laterals), and storm sewer systems (culverts/inlets/catch basins/dry wells).
Thorough knowledge of customer service principles.
Advanced knowledge of scope and purpose of Borough programs and services.*
Skills Providing efficient customer service and communicating clearly and objectively both verbally and in writing.
Organizing with the ability to prioritize work and exercise independent judgment, wisdom, common sense and initiative.
Thoroughly carrying out oral and written instructions.
Using initiative, discretion and judgment within established procedures, guidelines and rules.
Defining problems, establishing facts and drawing valid conclusions.
Reading and understanding technical manuals.
Working effectively in a team‑based environment.
Establishing and maintaining cooperative working relationships with department heads, managers, supervisors, employees, external public and private agencies, consultants, vendors, suppliers, contractors and the general public.
Applying safe work practices.
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ESSENTIAL FUNCTIONS
Prepare, collect, organize and input data to maintain and enhance the Boroughs’ GIS including field research and GPS data collection and processing.
Provide first-response and follow-up help desk services over the phone, in person, or by remote desktop support for the Borough’s internal information technology network and Geographic Information Systems. Assist staff with common information technology issues related to workstation computers, network printers, email, mobile phones, and other technologies as needed.
Perform a variety of Borough-wide GIS application development functions and analysis including design, writing, development, modification & implementation of GIS applications to create custom GIS web applications for Borough departments
Assist with interpreting as-built drawings, construction plans, engineering plans, recorded maps, deeds, legal descriptions, imagery and related source documents and incorporates them into GIS using various methods including coordinate geometry, digitizing, and GPS.
Assist in the creation and maintenance of multiple GIS layers including capital asset inventory, electric utility management, streets, zoning, other development layers, sanitary and storm sewer system layers.
Follow quality assurance (QA) and quality control (QC) processes, and perform routine data management tasks, such as data validation and correction, queries and editing in GIS to ensure GIS data accuracy, integrity, and completeness.
Assist with GIS and data analysis, prepare and execute queries, produce maps, spreadsheets, graphs, and other analytical products.
Troubleshoot and support the Borough’s GIS, IT, and related hardware and software, including peripheral equipment, printers/plotters, GPS and other mobile devices in conjunction with other Technology Department staff.
Provide additional support in the maintenance and expansion of GIS & SQL databases and GIS server operations.
Works closely with the electric department in maintenance and documentation of complex datasets, including infrastructure, inventory, fleet management, and technical PA One Call requests.
Performs a variety of office related functions, including preparing correspondence, maps, presentation materials, reports, printing materials, answering phones and responding to inquiries from consultants, customers, vendors, staff, and the general public.
Education & Experience * indicates developed after employment
Bachelor’s degree in a geographic information-related field such as Geography, Cartography, Earth Science, Ecology, Engineering, Planning, Environmental Sciences, or any other related field and one (1) year GIS-related work experience.
Knowledge Thorough knowledge of principles, practices, terminology, and trends in Geographic Information Systems.
Thorough knowledge of Information Systems usage and modern land-based mapping application theory.
Thorough knowledge of procedures, principles, and practices for the installation, configuration, upgrading, operation, and troubleshooting of GIS related hardware and peripherals including printers/plotters, GPS and other related devices.
Thorough knowledge of GIS software including ESRI’s ArcGIS Platform (ArcGIS, ArcCatalog, ArcServer, ArcSDE, ArcPro, Collector, Survey123), related extensions such as Spatial Analyst, Autodesk AutoCAD Map and web‑enabled GIS related software.
Thorough knowledge of principles and practices of developing analytical maps, spreadsheets, graphs, charts, and written reports.
Thorough knowledge of standard business applications including software required to accomplish the essential functions listed: Microsoft Windows OS and Microsoft Server OS, and mobile operating systems.
Thorough knowledge of Relational Database Management Systems (RDBMS) such as Microsoft SQL Server, database, and geodatabase principles and design, transact‑SQL scripting, and database analysis techniques.
Thorough knowledge of work order management systems and land‑based management systems including permitting, licensing, and other development processes.
Thorough knowledge of general municipal infrastructure including streets (right‑of‑way/traffic control), electric utilities (poles/wires/transformers/meters), water systems (hydrants/valves/meters), sanitary sewer systems (manholes/cleanouts/laterals), and storm sewer systems (culverts/inlets/catch basins/dry wells).
Thorough knowledge of customer service principles.
Advanced knowledge of scope and purpose of Borough programs and services.*
Skills Providing efficient customer service and communicating clearly and objectively both verbally and in writing.
Organizing with the ability to prioritize work and exercise independent judgment, wisdom, common sense and initiative.
Thoroughly carrying out oral and written instructions.
Using initiative, discretion and judgment within established procedures, guidelines and rules.
Defining problems, establishing facts and drawing valid conclusions.
Reading and understanding technical manuals.
Working effectively in a team‑based environment.
Establishing and maintaining cooperative working relationships with department heads, managers, supervisors, employees, external public and private agencies, consultants, vendors, suppliers, contractors and the general public.
Applying safe work practices.
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