Community Manager Job at L'Oréal in Thousand Oaks

Community Manager – L'Oréal

Job Title: Community Manager

Department: Omni/Store Division

Supervisor Title: District Mentor

Location: Thousand Oaks, CA 6011 (40% in store, 60% in the field)

Territory: Santa Clarita to San Luis Obispo (must be within commutable distance to listed locations)

FLSA: Exempt

Job Summary

The Community Manager is a multifaceted leadership role that builds and cultivates meaningful relationships within the stylist community to drive sales and education programs through our stores. The Community Manager embodies and leads the SalonCentric Omni‑Channel experience to provide a holistic engagement for guests, team, and community. As a hybrid role, the position requires approximately 40% of time in stores coordinating events and educational offerings, maintaining a digital presence, and completing administrative duties for strategic planning and assessment, with the remaining 60% spent in the field providing business tools, support, and building brand awareness and community.

Position Responsibilities

• Build meaningful and productive connections between SalonCentric and the local stylist community by engaging in Salon Suites and supporting self‑employed stylists, salons, and the local cosmetology school community.
• Create and facilitate events to build SalonCentric/PPD brand awareness.
• Prospect and develop new stylist and student partnerships within the local stylist community.
• Foster new partnerships in collaboration with SalonCentric’s brand partners.
• Utilize social media and digital communities to achieve engagement and brand goals.
• Engage in high performance activities utilizing omni‑channel tools that add value.
• Execute special projects under the direction and guidance of the District Mentor.
• Identify and drive opportunities for innovation within the community.
• Develop a vision and long‑term strategy to support an Omni‑Channel approach to operational support for both retail and outside sales and drive KPIs to support these improvements.
• Leverage strategic business tools that increase brand awareness, profitability, and drive sales.
• Utilize company tools, systems, and processes, managing daily operational tasks including expense reports, account information, sales reports, and opportunity lists.
• Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.).
• Create visibility and brand awareness throughout the community by influencing stylists to maximize everything SalonCentric has to offer.
• Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement.
• Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.
• Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands‑on workshops, and in‑salon education.

Competencies

• Build Trust: Passion for delivering exceptional customer service and exceeding expectations. Maintain knowledge of products, trends, and industry best practices while treating all community members with respect and dignity.
• Clear Direction: Establish and communicate a clear vision and opportunity to the community. Champion company vision/goals, motivate and influence sales effectively, and manage short‑ and long‑term goals.
• Drives the Business: Create new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. Monitor performance, analyze trends, and initiate change with creative ideas.
• Leads with Passion: Work well with others, drive OMNI teamwork, and motivate team members with energy, optimism, and a “big picture” mindset.
• Influence and Inspire: Create a positive, enthusiastic working culture and give constructive feedback to motivate clients and sales.
• Integrity: Demonstrate a “promise what you will do, then do what you promise” mentality, build trust through reliability and ethical conduct.

Job Requirements

• Bachelor’s Degree in cosmetics or retail management or 2+ years of retail or salon leadership experience.
• Independent judgement and decision‑making capabilities.
• Self‑directed with excellent organizational and time‑management skills.
• Outstanding customer service and strong written and verbal communication skills.
• Entrepreneurial spirit and innovative skill set.
• Creative approach to identifying opportunities and solving problems.
• Track record of driving sales and achieving profit objectives.
• In‑depth understanding of competitive landscape.
• Self‑motivated, resourceful, and results‑oriented.
• Ability to collaborate effectively with business partners and vendors.
• Strong computer proficiency in MS Office, Salesforce, and Point‑of‑Sale systems.
• Must be able to stand and move around the store for most of the day.
• Ability to travel for sales meetings (2–4 times per year), district meetings, and within sales geography/territory.
• Must be available to work some evenings and weekends.

What’s In It For You

• Base salary $60,000 with bonus potential.
• Competitive benefits package (Medical, Dental, Vision, 401(k) + match).
• Free goods and discounts for SalonCentric and L’Oréal products.
• Flexible time off (paid holidays, vacation, volunteer time, and more).
• Learning & development opportunities for career progression.
• Employee resource groups.
• Access to mental health & wellness programs.

Diversity & Inclusion

We are committed to creating an atmosphere where every member of our beauty community feels included, valued, and empowered. We support social, environmental, and economic causes that benefit the entire professional beauty industry.

This position requires intermittent supervision, significant travel (up to 75% of the time), overnight stays, and lifting promotional materials up to 25 pounds. It also requires attendance at conventions, shows, educational classes, and special events that may require evenings and weekends.

To learn more about the position, please follow us on social media.

Salon Centric is an Equal Opportunity Employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state, or federal laws.