Creative Account Director Job at WITHIN in New York

About the Role

The Account Director is a vital part of the Creative Team. This person has an intimate understanding of full funnel advertising workings, a heart for people, a love of financial management, and an eye for opportunity. Your main charge is to build a scalable Account Management department that services our Client business needs to the highest quality, while ensuring team growth and development against the Creative Department Vision.

Responsibilities

• Advanced communication + presentation skills, ability to communicate clearly
• Excellent capabilities to execute upsell and cross-sell strategies to unlock business opportunities
• Player‑coach skill set to manage your team positively and efficiently, provide support, motivate and challenge the team to create smart and inventive creative work.
• Provide challenging assignments and ongoing constructive feedback to direct reports
• Strong strategic acumen and ability to handle and oversee recurring reporting and briefing needs
• Project Management mindset and ability to work and manage projects in Asana in coordination with other internal stakeholders
• Establish + track clear KPIs for each team member
• Strong decision maker, business and ROI‑oriented
• Experience leading performance‑minded accounts, optimizing to key metrics and opportunities
• Strong financial acumen to balance client portfolios, scopes, and team allocations
• Knows how to distribute the right team talent to tasks to get the highest value output
• Reconciles each month invoicing for clients to ensure payments and billing are above board
• Lead new business opportunities through internal process: qualifying opportunities, lead/oversee pitch process, and determine effective & strategic pitch‑winning deliverables (RFP or pitch deck)
• Support sales team to unlock key opportunities for new and existing clients by leading creative pitch approach; e.g., if a deck is needed to suit a new client’s particular need, you lead this charge and bring in who you need, when you need
• In conjunction with Head of Accounts, review the Creative Department P2R to inform staffing, scoping, and overall services to client
• Enterprise‑level account experience a plus

Requirements

• 7+ years in an agency or related environment (marketing, brand team, etc.)
• Experience in full 360 integrated creative work, including but not limited to digital, social, TV, OOH, and media campaigns
• Advanced communication + presentation skills, ability to communicate clearly & effectively
• Experience in effective account housekeeping
• Strong financial acumen to balance client portfolios, scopes, and team allocations
• Passionate interest in growing clients’ businesses as a trusted business partner
• Experience in Asana, Monday, or other project management softwares a plus
• High creative output standards, with an expectation that the full team will be passionate, focused, and committed to creating work that is best‑in‑class and effective

About Us

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings—including media, creative, SEO, lifecycle, retail media, affiliate, and influencer—we work with our brand partners in an integrated fashion, aligning marketing strategies back to core business objectives. Client teams at WITHIN are trained to act as trusted business partners and fiduciaries, placing client needs above our own. We work with iconic brands such as The North Face, Timberland, Movado Watches, Ben & Jerry’s, and Jose Cuervo.

WITHIN & Brkfst.io is an incubated venture within WITHIN focused on connecting creators with major brands to produce impactful ads at scale. We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Our goal is to empower creators to produce ads for brands like Corkcicle, Perfume.com, Casper Mattresses, and more, while supporting a small, fast‑growing team that embraces innovation.

Benefits and Compensation

• Benefits:
  • Unlimited vacation policy
  • Monthly phone stipend
  • Comprehensive medical, dental, and vision insurance options
  • Dog‑friendly office
  • Hybrid work opportunity
  • Bonus perk – Seamless allowance
• Compensation tiers:
  • Level 1 – $58,050 – $92,420
  • Level 2 – $92,420 – $126,790
  • Level 3 – $126,790 – $161,160
  • Level 4 – $161,160 – $195,530
  • Level 5 – $181,340 – $229,900

Locations

• New York City: 43‑01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: WeWork Av. Carrera 19 #100‑45 Usaquén, Piso 10, Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Paseo de la Reforma 296, Piso 25, Oficina 111, Ciudad de México, CDMX 06500, México