BlueCross BlueShield of Tennessee is hiring: Sr. UX Researcher in Chattanooga

Employer Industry: Health Insurance

Why consider this job opportunity

• Fully remote position offering flexibility in work location
• Opportunity for career advancement and growth within the organization
• Engage in impactful research that enhances members' health insurance experiences
• Collaborate with cross‑functional teams including design, product owners, and developers
• Competitive salary based on experience and qualifications

What to Expect (Job Responsibilities)

• Design, plan, and conduct user research using both qualitative and quantitative techniques
• Create user personas, journey maps, user flows, and user stories based on research insights
• Analyze and synthesize data from various sources to generate actionable recommendations for digital products
• Document and share research findings with internal clients and leadership through engaging presentations
• Manage multiple studies with varied scopes effectively

What is Required (Qualifications)

• Bachelor’s Degree or equivalent work experience required (4 years of professional work experience in a corporate environment)
• Minimum of 6 years working in the field of UX, digital experience, or product management
• At least 2 years of project management experience with demonstrated skills and successes
• Minimum of 1 year of data analysis experience
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

How to Stand Out (Preferred Qualifications)

• Ability to distill complex technical subjects into user‑friendly presentations and digital communications
• Experience working independently with minimal supervision and in team environments sharing responsibility
• Strong organizational skills with the ability to handle multiple projects simultaneously
• Excellent oral and written communication skills

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