Mcgeorge Toyota & Scion
McGeorge Toyota - Service Lane & Customer Relations Manager
Mcgeorge Toyota & Scion, Virginia, Minnesota, United States, 55792
Job Title: Service Lane Manager
Reports to: Service Manager
McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.
Responsibilities and Qualifications
Maintain profit and efficiency goals set by Service Manager
Strive for harmony and teamwork with all departments
Ability to maintain CSI and retention per manufacturer
Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
Monitor automotive repair/maintenance to prevent operational delays
Work with Service Manager to set departmental objectives
Recruit, interview and train service lane staff
Review and evaluate service sales performance
Staff and support Service Writer teams relative to production requirements
Ensure all staff up to date on certification training
Maintain department finances within parameters established by Service Manager
Assure proper repair-order flow/maximize productivity
Monitor/control all warranty activity to ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle care and operation
Set Service Writer schedules
Conduct performance evaluations with service lane staff
Participate in operational planning
Provide on-the-job training for Service Writer staff
Ensure the quality of customer service provided by service department
2+ years of management experience
New car dealership service experience and CDK knowledge is a plus!
Benefits Health, dental, vision, life, STD and LTD insurance,
401k with Company match
Paid time-off
Job Type: Full-time
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Reports to: Service Manager
McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.
Responsibilities and Qualifications
Maintain profit and efficiency goals set by Service Manager
Strive for harmony and teamwork with all departments
Ability to maintain CSI and retention per manufacturer
Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
Monitor automotive repair/maintenance to prevent operational delays
Work with Service Manager to set departmental objectives
Recruit, interview and train service lane staff
Review and evaluate service sales performance
Staff and support Service Writer teams relative to production requirements
Ensure all staff up to date on certification training
Maintain department finances within parameters established by Service Manager
Assure proper repair-order flow/maximize productivity
Monitor/control all warranty activity to ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle care and operation
Set Service Writer schedules
Conduct performance evaluations with service lane staff
Participate in operational planning
Provide on-the-job training for Service Writer staff
Ensure the quality of customer service provided by service department
2+ years of management experience
New car dealership service experience and CDK knowledge is a plus!
Benefits Health, dental, vision, life, STD and LTD insurance,
401k with Company match
Paid time-off
Job Type: Full-time
#J-18808-Ljbffr