Mini Mall Storage
Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all life’s transitions and treasures.
Our mission is to deliver the Mini Mall Experience in everything that we do, focusing on Service, Brand, and Employee Experiences.
Guided by our values of integrity, grit, customer focus, community, and safety and security, we are looking for someone to help us continue to redefine the self‑storage industry, build lasting relationships with the communities we serve, and set new standards for our business.
Responsibilities
Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels including phone, online, and walk‑in.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality including lighting and security cameras.
Other job duties as assigned.
Qualifications
High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Benefits
Competitive compensation package comprising group benefits, 401K matching program, and discretionary bonus program.
Commitment to a safety‑first work environment.
Opportunity to grow personally and professionally with support from teammates and senior leadership.
Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallstorage.com.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Our mission is to deliver the Mini Mall Experience in everything that we do, focusing on Service, Brand, and Employee Experiences.
Guided by our values of integrity, grit, customer focus, community, and safety and security, we are looking for someone to help us continue to redefine the self‑storage industry, build lasting relationships with the communities we serve, and set new standards for our business.
Responsibilities
Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels including phone, online, and walk‑in.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality including lighting and security cameras.
Other job duties as assigned.
Qualifications
High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Benefits
Competitive compensation package comprising group benefits, 401K matching program, and discretionary bonus program.
Commitment to a safety‑first work environment.
Opportunity to grow personally and professionally with support from teammates and senior leadership.
Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallstorage.com.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr