Mini Mall Storage Properties
Storage Specialist
– Mini Mall Storage Properties
Mini Mall Storage Properties has experienced rapid growth since operations began in 2020, and we continue to acquire storage facilities across North America. Our mission is to deliver the Mini Mall Experience through a strong focus on Service, Brand, and Employee Experiences, while fostering an innovative, inclusive, and collaborative culture.
As a
Storage Specialist , you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities include lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation.
Responsibilities
Follow internal sales processes to convert leads into sales or upsells through phone, online, and walk‑in channels.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales and local competitors for pricing strategy development.
Complete rental agreements, protection plans, and apply appropriate discounts during the customer experience.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking, cleanliness, brand standard adherence, and functionality of lighting and security cameras.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent; preference for experience in sales, customer service, or property management.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Benefits
Alignment with our core values and a culture that encourages personal and professional growth.
Competitive compensation package that includes a group benefits plan, 401(k) matching program, and discretionary bonus program.
Commitment to a safety‑first work environment.
We celebrate a diverse workforce and are committed to creating a respectful and inclusive workplace where unique perspectives and backgrounds are valued. If you require accommodation during the recruitment process, please email
peopleandculture@minimallstorage.com .
Location: Bloomington, IN.
#J-18808-Ljbffr
– Mini Mall Storage Properties
Mini Mall Storage Properties has experienced rapid growth since operations began in 2020, and we continue to acquire storage facilities across North America. Our mission is to deliver the Mini Mall Experience through a strong focus on Service, Brand, and Employee Experiences, while fostering an innovative, inclusive, and collaborative culture.
As a
Storage Specialist , you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities include lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation.
Responsibilities
Follow internal sales processes to convert leads into sales or upsells through phone, online, and walk‑in channels.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales and local competitors for pricing strategy development.
Complete rental agreements, protection plans, and apply appropriate discounts during the customer experience.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking, cleanliness, brand standard adherence, and functionality of lighting and security cameras.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent; preference for experience in sales, customer service, or property management.
Basic computer skills, including Microsoft Office proficiency.
Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
Proficiency in delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
Benefits
Alignment with our core values and a culture that encourages personal and professional growth.
Competitive compensation package that includes a group benefits plan, 401(k) matching program, and discretionary bonus program.
Commitment to a safety‑first work environment.
We celebrate a diverse workforce and are committed to creating a respectful and inclusive workplace where unique perspectives and backgrounds are valued. If you require accommodation during the recruitment process, please email
peopleandculture@minimallstorage.com .
Location: Bloomington, IN.
#J-18808-Ljbffr