TriCom Technical Services
Service Desk Analyst
TriCom Technical Services, Charlotte, North Carolina, United States, 28245
Summary
Our client is seeking a Service Desk Analyst to serve as the first contact for customers who need technical assistance via phone or email.
Responsibilities
Respond to customer issues via phone, email, in-person, and chat.
Follow-up with customers to ensure issues are resolved.
Requirements
2+ years Help Desk or Technical Support experience.
Experience with O365.
Dependability, reliability.
Common sense, logical thinking.
Preferred
Active Directory, Microsoft Intune, Mobile Device Management.
This is a 6‑Month Contract opportunity with potential to extend with our Charlotte, NC client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately‑vested company match) available with TriCom during the contract period. H1‑B Visa sponsorship is not available for this position. No third-parties, please.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Responsibilities
Respond to customer issues via phone, email, in-person, and chat.
Follow-up with customers to ensure issues are resolved.
Requirements
2+ years Help Desk or Technical Support experience.
Experience with O365.
Dependability, reliability.
Common sense, logical thinking.
Preferred
Active Directory, Microsoft Intune, Mobile Device Management.
This is a 6‑Month Contract opportunity with potential to extend with our Charlotte, NC client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately‑vested company match) available with TriCom during the contract period. H1‑B Visa sponsorship is not available for this position. No third-parties, please.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr