Federal IT Service Desk Analyst - Tier 1 (Arlington)

A leading digital services provider is seeking an IT Service Desk Analyst in Arlington, VA, to deliver first-level technical support to federal clients. The ideal candidate has strong customer service skills and a background in technical troubleshooting. Responsibilities include responding to Help Desk inquiries, logging service requests, troubleshooting issues, and providing exceptional customer service. Candidates should have 3-4 years of relevant experience and be proficient in Microsoft Office and Windows OS. The role requires US citizenship. #J-18808-Ljbffr