O'Reilly Auto Parts
Parts Specialist
at
O'Reilly Auto Parts
- Help customers find the right parts and ensure top-notch service at the store.
Compensation Pay Range $16.50 - $24.50 per hour.
Highlights
• Bilingual candidates encouraged to apply.
• Includes standard store cash and credit handling responsibilities.
Essential Job Functions
Follow and promote all customer service programs, including Hi‑5, Low Price Guarantee, and related selling initiatives.
Greet retail/walk‑in customers, assist in selecting merchandise, and provide excellent in‑store service.
Support managers and installer service specialists with professional customer needs.
Complete assigned company training relevant to the position.
Handle phone calls: answer, accurately look up parts and quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
Maintain the cash drawer, accept cash/cheques, make accurate change, and process credit‑card transactions.
Process exchanges and returns for credit in a friendly manner per company policy.
Address and resolve customer complaints amicably.
Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other test equipment after training and meeting company requirements.
Perform in‑store services (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries, meeting company driving‑eligibility requirements.
Complete all other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required
Ability to quickly match alphanumeric sequences.
Provide outstanding, friendly, and professional customer service.
Multitask customers on phone and in the store simultaneously.
Desired
Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation, please email rar@oreillyauto.com or call (800) 471‑7431 option 1.
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at
O'Reilly Auto Parts
- Help customers find the right parts and ensure top-notch service at the store.
Compensation Pay Range $16.50 - $24.50 per hour.
Highlights
• Bilingual candidates encouraged to apply.
• Includes standard store cash and credit handling responsibilities.
Essential Job Functions
Follow and promote all customer service programs, including Hi‑5, Low Price Guarantee, and related selling initiatives.
Greet retail/walk‑in customers, assist in selecting merchandise, and provide excellent in‑store service.
Support managers and installer service specialists with professional customer needs.
Complete assigned company training relevant to the position.
Handle phone calls: answer, accurately look up parts and quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
Maintain the cash drawer, accept cash/cheques, make accurate change, and process credit‑card transactions.
Process exchanges and returns for credit in a friendly manner per company policy.
Address and resolve customer complaints amicably.
Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other test equipment after training and meeting company requirements.
Perform in‑store services (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries, meeting company driving‑eligibility requirements.
Complete all other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required
Ability to quickly match alphanumeric sequences.
Provide outstanding, friendly, and professional customer service.
Multitask customers on phone and in the store simultaneously.
Desired
Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation, please email rar@oreillyauto.com or call (800) 471‑7431 option 1.
#J-18808-Ljbffr