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Eaton

Senior Field Service Representative

Eaton, Worthington, Ohio, United States

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Senior Field Service Representative

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Senior Field Service Representative

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Eaton

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. This role is located out of Worthington, OH. Field Service Representative roles offer company car and guaranteed 40‑hour paid week.

The expected annual salary range for this role is $83,000 - $121,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies

Manage small projects independently and lead FSR teams on larger projects

Generate timely and accurate service reports on work, product performance, and warranties

Provide recommendations for improved electrical systems

Cultivate strong relationships with customers, team members, and partners

Mentor less experienced technicians

Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits

Guaranteed 40‑hour base pay, eligible for overtime and travel premiums

Career growth, mentorship and safety training

Company vehicle, toolkit, and phone

Tuition assistance for ongoing learning

Leads program with bonus pay

Opportunities across 32 service branches

Position Success Criteria

Successfully complete and maintain compliance with Eaton’s safety program and policy, including the QEW program and required annual re‑certifications

Submit to periodic customer‑required background and drug screenings

Work variable hours, including nights & weekends, and travel within district/state/region/country as needed

Drive an Eaton vehicle

Obtain and maintain a DOT non‑CDL qualification and comply with all DOT regulatory requirements, if required

Understand 3‑phase power systems and low, medium, and high voltage power distribution equipment

Perform physically demanding tasks, including lifting and carrying up to 50 pounds, and climbing; work in extreme weather and conditions

Obtain and maintain a valid TWIC card

Proficient with hand and power tools for equipment assembly

Strong problem‑solving and logical thinking skills

Work well under time constraints and in stressful situations

Explain technical problems and solutions

Collaborate effectively with the team to meet project deadlines

Qualifications Basic Qualifications

High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; or completion of an accredited trade school and 7+ years of experience in similar work

Must be able to work in the US without corporate sponsorship now or in the future

No relocation offered; candidates within a 50‑mile radius considered; Active‑Duty Military Service members exempt from geographical limitation

Must have a valid driver’s license

Preferred Qualifications

Associate degree or higher from an accredited institution

Bachelor’s degree in Engineering from an accredited institution

Electrical or General Contractor’s License

Professional Engineering License

Experience performing power quality measurements, troubleshooting, analysis, and protective relays

NICET/NETA certification

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about a conviction directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1‑800‑836‑6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

Eaton Benefits Overview . Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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