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The Client Partner will be responsible for Strategic account planning to drive growth
Responsibilities
- P&L ownership for assigned portfolio
- Cultivating executive relationships in the assigned account
- Identify and lead new business growth opportunities
- Manage complex workstreams end to end, and remain flexible on a dynamic account
- Serve as the escalation point for client-related issues, ensuring prompt and effective resolution
- Align services with strategic objectives
- Participating in Strategic Governance meetings
- Travel as needed
Skillsets
- Experience in Managing CXO Connects and Non-CIO Relationships
- Understanding of Retail Domain - Merchandising, Supply Chain, Ecommerce Operations
- Experience in developing business proposals and make presentations to clients
- Associate must have 15+ years' experience with minimum 2 years’ experience as Client
- Partner with team size of 300+ FTE
- Experience in managing large BPS engagements for Retail would be preferred
- Proven track record in storytelling through data visualization, developing insight-backed hypotheses and driving learning plans to build compelling business cases and influence key decisions
- Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams
- Understanding the client’s business, industry, competition, company priorities and define success metrics and set goals for joint partnership objectives
- Capacity to gain mastery of our products and combine it with an understanding of our client’s product/systems to drive long term big bet solutions with clients