Director, Zendesk CCaaS & AI CX Transformation

A leading digital consultancy is seeking a Director for the CCaaS practice focused on Zendesk. This role requires extensive experience in contact centre technology and leadership skills to drive growth and client satisfaction in a dynamic environment. Responsibilities include owning P&L, leading strategy development, and ensuring exceptional project delivery. Candidates should have a strong background in business consulting, technology partnerships, and a commitment to driving customer experience excellence. The position is remote or hybrid based in Boston, MA.
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