Hybrid CX Strategy & AI Transformation Lead

A global digital consultancy is seeking an Associate Principal, CX Application Strategy, to spearhead digital/AI transformation within contact centers. This strategic role involves defining front-end applications, collaborating with product teams, and quantifying the business value of tech solutions. Candidates should have 3+ years of experience in management consulting, strong strategic skills, and knowledge of contact center technologies like ZenDesk and Amazon Connect. This position is hybrid with options to work from multiple locations. #J-18808-Ljbffr