Globe At Home Postpaid Base Management Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**The GAH Postpaid Base Management Manager leads the development and execution of strategies to grow customer value among the existing Postpaid Base through improved monetization (upsell, downgrade prevention, etc) engagement, and retention. The GAH Postpaid Base Management Manager ensures that lifecycle interventions are able to deliver customer satisfaction and maximize revenue per user.**DUTIES AND RESPONSIBILITIES:****Mandate**: Grow the GAH Postpaid business by maximizing customer value among existing subscribers – upsell, retention, and engagement**CUSTOMER ANALYTICS & INSIGHTS*** Drives weekly dashboarding and customer insighting* Consolidates base performance metrics across monetization and engagement* Drills down and performs complex exploratory studies to identify correlation of business drivers & customer behavior (product experience, customer interests and willingness to buy)* Integrating diverse and relevant information and dashboards to internal departments to update market profiles and create game plans**MARKETING OPERATIONS*** Identifies pain points in current processes/customer touchpoints causing complaints or churn and creates the game plan to address them, within product capabilities and annual budget, which will result in lower churn* Continuous innovation to maximize opportunities identified in customer sentiments as aligned with the company’s vision**PROGRAM MANAGEMENT & EXECUTION*** Translates the brand strategy to target the right customer with the right offer at the right time through the right channels* Orchestrates the design of monetization and engagement programs, working with internal teams to shape the core journeys* Drives execution readiness and delivery in a timely manner, ensuring that this is aligned across all platforms* Engages and builds strong relationships with all readiness partners – Product, customer experience, marketing, and finance* Leads project planning, scheduling, controlling, and reporting activities for all Base Management campaigns. Manage risks & ensure beta solutions to problems are implemented in line with existing control processes* Manages the integrated lifecycle calendar for GAH Postpaid Base Management**KPIs:*** Postpaid Fiber

GSR* Net upsell/downgrade revenues**Equal Opportunity Employer**

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.Purpose*In everything we do, we treat people right to create a Globe of Good.*Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.*Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.* #J-18808-Ljbffr