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Harte Hanks

Business Development Representative II

Harte Hanks, St. Petersburg, Florida, United States, 33739

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Business Development Representative II

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Harte Hanks

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data‑driven analytics, and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award‑winning talent in Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world’s premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Overview of Job Responsibilities

Talk to a wide variety of new business contacts – including Owners, Managers and Senior Leaders

Cold call and prospect for leads to companies that could benefit from new solutions

Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision

Partner with experienced Account Executives to help fill their pipeline

Become a product expert and learn strategies to communicate product value

Continuously increase product knowledge by working closely with Training Specialists and Product Development teams

Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

Deliver superior customer service, cold calling, and data entry skills

Strong over‑the‑phone communication and online presentation skills

Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution sets

Desire to think creatively and use problem‑solving skills to assure customer satisfaction

Ability to multi‑task, pay attention to detail and prioritize in a fast‑paced environment

Intermediate to advanced experience navigating multiple windows to provide accurate information to end users (multiple screens recommended but not required)

Flexible attitude and demonstrated ability to hit targets and exceed expectations

Qualifications, Knowledge, and Skills

Education :

High school diploma or equivalent

Bachelor’s degree from an accredited institution (preferred, not required)

Experience/Knowledge/Skills :

Must reside near and commute to our office location in downtown St. Petersburg, FL 33701 or Dallas, TX

Personal Windows 10 or 11 Operating System required with webcam and USB headset (equipment not provided)

Must pass all assessments and systems check

Ability to communicate through verbal and written English

Proven proficiency in Word, Excel, Outlook, PowerPoint, CRMs, and other online resources for information

One to three years of B2B experience in inside sales, telemarketing, or customer‑centric role

Experience working with Salesforce.com CRM and SalesLoft preferred

What We Offer

Group Health and Wellness (Medical, Dental, and Vision)

Health Savings Account (HSA)

Educational Assistance

Voluntary plans, including critical illness, accident, and hospitalization coverage

401(k) plan with Company Match and Roth contributions with immediate vesting

Pet Insurance, discounted legal services, employee discount programs, and more…

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.

Employment Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Advertising Services

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