EY
Indirect Tax-Global Trade Operations-Senior Manager
EY, Nashville, Tennessee, United States, 37247
Indirect Tax-Global Trade Operations-Senior Manager
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Overview: We are looking for experienced manager candidates with global trade knowledge and client-facing skill sets who want a great career path in a rapidly expanding business. As a Senior Manager in our Global Trade practice, you will lead the U.S. duty drawback program, overseeing its ongoing development, management, and growth of the service offering. The role includes preparation and filing of drawback claims in compliance with U.S. CBP regulations and proactive development of new client relationships with executives responsible for global trade functions.
The opportunity
As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to lead the duty drawback program, focusing on ongoing development, management, and growth. You will oversee the preparation and filing of drawback claims in strict compliance with applicable U.S. CBP regulations. The role requires proactive development of new client relationships with executives responsible for global trade functions within their companies.
Key Responsibilities
Client Delivery & Technical Leadership: Lead end-to-end drawback programs including opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness.
Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment.
Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation.
Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales—ensuring auditability and chain-of-custody.
Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate.
Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation.
Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput.
Go-To-Market & Growth
Drive the firm’s duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks.
Partner with industry teams to tailor sector-specific methodologies.
Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets.
Practice Building & People Leadership
Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth.
Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale.
Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols.
Risk & Quality
Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control.
Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log.
Skills and Attributes for Success
Staying current on global trade developments and developing new and innovative service offerings that deliver value to clients.
Proactively engaging clients to describe and market our value-added global trade services and deliver high-quality project deliverables.
Successful project management experience with excellent organizational skills and a proactive, quality-oriented approach.
Experience supervising a team of professionals and supporting their development.
Experience generating revenue from new and existing client bases.
Qualifications
Bachelor’s degree and either a JD, CPA or a U.S. Customs broker license.
Approximately 10+ years of related work experience in industry, a professional services firm, a Fortune 500 company, or a major importer/exporter.
Deep technical knowledge of global customs, import/export topics such as valuation, classification, origin, free-trade agreements, export controls, licensing, and sanctions.
Travel is likely to be required; percentage depends on location and projects.
Preferred
Experience in professional services with the ability to listen to client needs and develop a value proposition.
Experience with U.S. CBP, BIS, OFAC, or DDTC.
Foreign language capabilities encouraged.
What We Look For We’re interested in people who will lead client projects and delegate tasks to a qualified support team. You’ll manage multiple client projects and coordinate with our national and global practice. If you’re ready to advance your reputation as a professional advisor in the global trade space, this role is for you.
What We Offer You We’ll develop you with future-focused skills and world-class experiences in a flexible, inclusive environment with globally connected teams.
Comprehensive compensation and benefits package with salary ranges: $135,000 to $308,500 (US); $162,100 to $350,500 in NYC Metro, WA, and CA (excluding Sacramento). Salaries vary by education, experience, knowledge, skills, and geography. Total Rewards include medical/dental, pension/401(k), and PTO options.
Hybrid work model: most client-facing roles in person 40-60% of the time.
Flexible vacation policy with paid holidays, breaks, personal/family care, and other leaves.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please click here for additional information. EY is an equal opportunity employer and provides reasonable accommodations on request.
EY | Building a better working world. EY teams help clients shape the future with confidence and develop answers for today and tomorrow. EY operates in more than 150 countries and territories. EY is committed to equal employment opportunities regardless of race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability, or any other legally protected basis. EY provides reasonable accommodation to qualified individuals with disabilities including veterans. If you need assistance applying online or require accommodation during the application process, please call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.
Note:
This description reflects the current role and may be subject to change.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Overview: We are looking for experienced manager candidates with global trade knowledge and client-facing skill sets who want a great career path in a rapidly expanding business. As a Senior Manager in our Global Trade practice, you will lead the U.S. duty drawback program, overseeing its ongoing development, management, and growth of the service offering. The role includes preparation and filing of drawback claims in compliance with U.S. CBP regulations and proactive development of new client relationships with executives responsible for global trade functions.
The opportunity
As a Senior Manager in our Global Trade practice, you will use your experience and technical knowledge to lead the duty drawback program, focusing on ongoing development, management, and growth. You will oversee the preparation and filing of drawback claims in strict compliance with applicable U.S. CBP regulations. The role requires proactive development of new client relationships with executives responsible for global trade functions within their companies.
Key Responsibilities
Client Delivery & Technical Leadership: Lead end-to-end drawback programs including opportunity assessments, scoping, data diagnostics, rule mapping, claim build, filings, and accelerated payment readiness.
Interpret and apply 19 CFR Part 190 (TFTEA), including substitution standards, manufacturing drawback, unused/returned merchandise, rejected merchandise, and waste/by‑product treatment.
Design methodology for commercial interchangeability and substitution under TFTEA; establish defensible correlation across HTS classifications, specifications, and supply chain documentation.
Architect data models linking import entries (CBP/ACE) to exports (AES), bills of materials, production records, inventory movements, and sales—ensuring auditability and chain-of-custody.
Manage claim calculations, duty/tax/fee components (including MPF, HMF where applicable), timelines, and retroactive lookback periods; oversee reconciliation and prior disclosure strategies when appropriate.
Prepare clients for CBP audits, exams, and desk reviews; draft and review technical memos, legal/regulatory interpretations, and internal controls documentation.
Drive process automation (e.g., Alteryx/SQL/Python), dashboards (Power BI/Tableau), and ACE data extraction workflows to improve accuracy and throughput.
Go-To-Market & Growth
Drive the firm’s duty drawback value proposition: develop thought leadership, solution collateral, pricing models, and delivery playbooks.
Partner with industry teams to tailor sector-specific methodologies.
Lead pursuits: discovery, proposal writing, oral presentations, scoping, and contracting; meet or exceed bookings, margin, and utilization targets.
Practice Building & People Leadership
Build and mentor a diverse team of customs professionals, data analysts, and project managers; set performance expectations and coach for growth.
Implement delivery standards (PMO discipline, QA/QC, documentation, knowledge management) and reusable assets to enable scale.
Foster a culture of ethics and compliance; reinforce CBP, BIS, OFAC awareness and escalation protocols.
Risk & Quality
Establish robust internal controls for drawback programs: data governance, segregation of duties, exception handling, and version control.
Conduct pre‑filing reviews, root-cause analysis on claim denials, and remediation plans; maintain a risk register and issue log.
Skills and Attributes for Success
Staying current on global trade developments and developing new and innovative service offerings that deliver value to clients.
Proactively engaging clients to describe and market our value-added global trade services and deliver high-quality project deliverables.
Successful project management experience with excellent organizational skills and a proactive, quality-oriented approach.
Experience supervising a team of professionals and supporting their development.
Experience generating revenue from new and existing client bases.
Qualifications
Bachelor’s degree and either a JD, CPA or a U.S. Customs broker license.
Approximately 10+ years of related work experience in industry, a professional services firm, a Fortune 500 company, or a major importer/exporter.
Deep technical knowledge of global customs, import/export topics such as valuation, classification, origin, free-trade agreements, export controls, licensing, and sanctions.
Travel is likely to be required; percentage depends on location and projects.
Preferred
Experience in professional services with the ability to listen to client needs and develop a value proposition.
Experience with U.S. CBP, BIS, OFAC, or DDTC.
Foreign language capabilities encouraged.
What We Look For We’re interested in people who will lead client projects and delegate tasks to a qualified support team. You’ll manage multiple client projects and coordinate with our national and global practice. If you’re ready to advance your reputation as a professional advisor in the global trade space, this role is for you.
What We Offer You We’ll develop you with future-focused skills and world-class experiences in a flexible, inclusive environment with globally connected teams.
Comprehensive compensation and benefits package with salary ranges: $135,000 to $308,500 (US); $162,100 to $350,500 in NYC Metro, WA, and CA (excluding Sacramento). Salaries vary by education, experience, knowledge, skills, and geography. Total Rewards include medical/dental, pension/401(k), and PTO options.
Hybrid work model: most client-facing roles in person 40-60% of the time.
Flexible vacation policy with paid holidays, breaks, personal/family care, and other leaves.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please click here for additional information. EY is an equal opportunity employer and provides reasonable accommodations on request.
EY | Building a better working world. EY teams help clients shape the future with confidence and develop answers for today and tomorrow. EY operates in more than 150 countries and territories. EY is committed to equal employment opportunities regardless of race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability, or any other legally protected basis. EY provides reasonable accommodation to qualified individuals with disabilities including veterans. If you need assistance applying online or require accommodation during the application process, please call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.
Note:
This description reflects the current role and may be subject to change.
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