Client Relations Manager Job at Ageless Men's Health in Cincinnati

Client Relations Manager – Front Desk + Patient Growth Location: 8271 Cornell Road, Suite 730, Cincinnati, OH 45249 (new clinic opening December 1st 2025) Job Type: Full‑Time, On‑Site Pay: $55,000 – $67,000 per year Schedule: Monday‑Friday schedule (standard business hours; occasional evening/weekend events — 1 small event per month and 1 larger event per quarter) Benefits: Full and comprehensive benefits package Join a Fast‑Growing Men’s Health & Wellness Clinic Ageless Men’s Health is a national leader in Testosterone Replacement Therapy (TRT) and personalized wellness services. With over 90 clinics and more than 1 million treatments administered, we’re redefining what it means to provide compassionate, evidence‑based care for men’s health. We’re hiring a Client Relations Manager for our brand new Cincinnati, OH clinic — someone who thrives in a patient‑facing front desk role and is passionate about building relationships and growing the business. What You’ll Do As the first point of contact in the clinic, you’ll be responsible for: Front Desk & Patient Coordination Greet and check in patients by name with warmth and professionalism Manage appointment scheduling, check‑out, and payment collection Assist with insurance verification and documentation Follow up on unpaid balances and billing questions Client Relationship & Retention Build strong relationships with patients to support return visits Conduct follow‑ups to keep patients engaged in their treatment plans Maintain a high level of customer service and care Sales & Community Outreach Respond to new patient leads from phone, web forms, and email Schedule consultations and convert leads into appointments Recommend additional products and services that support patient goals, when appropriate Attend local events (e.g., gyms, trade shows, wellness expos) to promote clinic services and generate new patient interest What We’re Looking For Must‑Have Skills Excellent communication and people skills Experience in customer service, sales, or front‑desk coordination Strong organization and attention to detail Comfortable discussing payments and insurance with professionalism Bonus if You Have Experience in a medical office or wellness clinic Community outreach or event experience A personal interest in health, fitness, or wellness Why You’ll Love Working Here Competitive salary: $55,000–$67,000 per year Full‑time, Monday‑Friday schedule (standard business hours; occasional evening/weekend events — 1 small event per month and 1 larger event per quarter) Comprehensive benefits package , including: Medical, dental, and vision insurance, Paid time off (PTO), 401(k) plan, Tuition reimbursement, free and discounted services and management and advancement opportunities with uncapped earning potential Be part of a mission‑driven, high‑growth healthcare company with career advancement opportunities Work in a positive, supportive, and energetic environment Ready to Make a Difference? Apply now and help patients feel their best — physically and mentally — while growing your career with a leading name in men’s health and wellness. You can also visit our website to learn more about our mission and services. #J-18808-Ljbffr