Client Relations Manager Job at Ageless Men's Health in Cincinnati

Client Relations Manager Front Desk + Patient Growth

Location: 8271 Cornell Road, Suite 730, Cincinnati, OH 45249 (new clinic opening December 1st 2025)

Job Type: Full-Time, On-Site

Pay: $55,000 $67,000 per year

Schedule: MondayFriday schedule (standard business hours; occasional evening/weekend events 1 small event per month and 1 larger event per quarter)

Benefits: Full and comprehensive benefits package

Join a Fast-Growing Men's Health & Wellness Clinic

Ageless Men's Health is a national leader in Testosterone Replacement Therapy (TRT) and personalized wellness services. With over 90 clinics and more than 1 million treatments administered, we're redefining what it means to provide compassionate, evidence-based care for men's health. We're hiring a Client Relations Manager for our brand new Cincinnati, OH clinic someone who thrives in a patient-facing front desk role and is passionate about building relationships and growing the business.

What You'll Do

As the first point of contact in the clinic, you'll be responsible for:

• Greet and check in patients by name with warmth and professionalism
• Manage appointment scheduling, check-out, and payment collection
• Assist with insurance verification and documentation
• Follow up on unpaid balances and billing questions

Client Relationship & Retention

• Build strong relationships with patients to support return visits
• Conduct follow-ups to keep patients engaged in their treatment plans
• Maintain a high level of customer service and care

Sales & Community Outreach

• Respond to new patient leads from phone, web forms, and email
• Schedule consultations and convert leads into appointments
• Recommend additional products and services that support patient goals, when appropriate
• Attend local events (e.g., gyms, trade shows, wellness expos) to promote clinic services and generate new patient interest

What We're Looking For

Must-Have Skills

• Excellent communication and people skills
• Experience in customer service, sales, or front-desk coordination
• Strong organization and attention to detail
• Comfortable discussing payments and insurance with professionalism

Bonus if You Have

• Experience in a medical office or wellness clinic
• Community outreach or event experience
• A personal interest in health, fitness, or wellness

Why You'll Love Working Here

• Competitive salary: $55,000$67,000 per year
• Full-time, MondayFriday schedule (standard business hours; occasional evening/weekend events 1 small event per month and 1 larger event per quarter)
• Comprehensive benefits package, including: Medical, dental, and vision insurance, Paid time off (PTO), 401(k) plan, Tuition reimbursement, free and discounted services and management and advancement opportunities with uncapped earning potential
• Be part of a mission-driven, high-growth healthcare company with career advancement opportunities
• Work in a positive, supportive, and energetic environment

Ready to Make a Difference? Apply now and help patients feel their best physically and mentally while growing your career with a leading name in men's health and wellness.