Talent Harbor
Overview
The IT Account Manager is a client-focused, relationship-building role dedicated to ensuring client satisfaction, retention, and long-term growth. As a trusted advisor, you’ll connect business goals with technology solutions across Managed IT services, VoIP, cybersecurity, and infrastructure. You’ll lead strategic conversations, manage renewals and licensing, identify upsell/cross-sell opportunities, and collaborate with technical leaders. This is a full-time, hybrid role based in Lewes, Delaware, reporting directly to the VP of Sales & Marketing — and offering strong growth opportunities within a rapidly expanding team. Base pay range
$60,000.00/yr - $60,000.00/yr Responsibilities
Serve as the primary relationship owner for assigned clients (non-support). Build long-term, trust-based client relationships to ensure satisfaction and retention. Lead client onboarding, implementation planning, and account transitions. Conduct and lead Quarterly Business Reviews (QBRs) with performance insights. Collaborate with technical leaders on IT roadmaps and budget planning. Identify and manage upsell/cross-sell opportunities across service lines. Track contracts, renewals, licensing, and agreement health. Maintain accurate CRM records and forecasting data. Support content strategy and annual planning for client accounts. Manage 100+ accounts, prioritizing based on complexity and revenue. Approximately 25%+ local travel for client meetings. Advocate internally for client needs and ensure cross-team collaboration. Demonstrate strong customer service, strategic thinking, and follow-through. Qualifications
2+ years in account management, client success, or similar. Proficiency with CRM systems and Microsoft Office. Ability to advise and sell at manager level and above. Strong problem-solving and decision-making skills. Basic understanding of cloud infrastructure concepts. Alignment with company values and a collaborative team culture. Willing to complete a drug screen & background check. Experience with HubSpot. Familiarity with EOS or similar accountability frameworks. Certifications in MSP, IT account management, cybersecurity, or telecom are a plus. Hybrid: 1-2 days per week at the office. Increased onsite time during onboarding. Must live near Lewes, Delaware (no relocation provided). Benefits
401(k) with employer match Competitive wages Paid time off Employer-sponsored team events Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management Industries: IT Services and IT Consulting Get notified about new Information Technology Account Manager jobs in Lewes, DE.
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The IT Account Manager is a client-focused, relationship-building role dedicated to ensuring client satisfaction, retention, and long-term growth. As a trusted advisor, you’ll connect business goals with technology solutions across Managed IT services, VoIP, cybersecurity, and infrastructure. You’ll lead strategic conversations, manage renewals and licensing, identify upsell/cross-sell opportunities, and collaborate with technical leaders. This is a full-time, hybrid role based in Lewes, Delaware, reporting directly to the VP of Sales & Marketing — and offering strong growth opportunities within a rapidly expanding team. Base pay range
$60,000.00/yr - $60,000.00/yr Responsibilities
Serve as the primary relationship owner for assigned clients (non-support). Build long-term, trust-based client relationships to ensure satisfaction and retention. Lead client onboarding, implementation planning, and account transitions. Conduct and lead Quarterly Business Reviews (QBRs) with performance insights. Collaborate with technical leaders on IT roadmaps and budget planning. Identify and manage upsell/cross-sell opportunities across service lines. Track contracts, renewals, licensing, and agreement health. Maintain accurate CRM records and forecasting data. Support content strategy and annual planning for client accounts. Manage 100+ accounts, prioritizing based on complexity and revenue. Approximately 25%+ local travel for client meetings. Advocate internally for client needs and ensure cross-team collaboration. Demonstrate strong customer service, strategic thinking, and follow-through. Qualifications
2+ years in account management, client success, or similar. Proficiency with CRM systems and Microsoft Office. Ability to advise and sell at manager level and above. Strong problem-solving and decision-making skills. Basic understanding of cloud infrastructure concepts. Alignment with company values and a collaborative team culture. Willing to complete a drug screen & background check. Experience with HubSpot. Familiarity with EOS or similar accountability frameworks. Certifications in MSP, IT account management, cybersecurity, or telecom are a plus. Hybrid: 1-2 days per week at the office. Increased onsite time during onboarding. Must live near Lewes, Delaware (no relocation provided). Benefits
401(k) with employer match Competitive wages Paid time off Employer-sponsored team events Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management Industries: IT Services and IT Consulting Get notified about new Information Technology Account Manager jobs in Lewes, DE.
#J-18808-Ljbffr